Program and Operations Coordinator

Arizona State University•Scottsdale, AZ

3d•$50,000 - $60,000•Hybrid

About The Position

ASU EdPlus is a central enterprise unit of Arizona State University focused on designing and delivering digital teaching and learning models that increase student success and reduce barriers to higher education. The Program and Operations Coordinator joins the EdPlus Digital Learning team and supports the development and scalable delivery of online learning experiences. The coordinator tracks courses through each stage of development, maintains accurate records and schedules, coordinates across teams, anticipates operational needs, and communicates proactively with faculty and stakeholders. The role supports instructional designers so they can focus on learner-centered design while keeping faculty and other stakeholders informed and helping courses be delivered on time. It also contributes to process improvement and cross-functional collaboration. This is an in-person, hybrid position based at ASU’s SkySong workspace in Scottsdale, Arizona. Reliable commuting to Scottsdale is required. Flexible work options, including alternate and hybrid schedules, are subject to approval under ASU policy. The position requires eligibility to work in the United States; ASU EdPlus will not sponsor the position.

Requirements

Associate's degree and one year of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.
Must be eligible to work in the United States; employer sponsorship is not available.
Must be able to reliably commute to Scottsdale, Arizona.
Application must include a cover letter and resume or CV.
Cover letter must address experience keeping a multi-step project on schedule across people who did not report to the applicant, including the tracking system used and communication when work slipped, and describe a tracking tool, process, or document the applicant built or improved that others continued using.
Resume must show employment dates in month-and-year format, job titles, duties, and employer names.

Nice To Haves

Bachelor's degree or higher in a related field.
Experience with project management or tracking tools such as Airtable, Jira, or similar platforms.
Familiarity with instructional design processes, online course development, or higher education academic operations.
Strong organizational skills and attention to detail, including ability to manage multiple projects and priorities simultaneously.
Experience supporting cross-functional teams and preparing reports, dashboards, or recap documents.
Proactive communication and ability to work effectively with instructional designers, faculty, and other stakeholders.
Ability to work effectively in a fast-paced, collaborative environment across multiple teams.

Responsibilities

Track, maintain, and improve course development records, schedules, approvals, and related data using Airtable, Jira, and other tracking systems.
Maintain documentation for course development activities, including program affiliations, timelines, development status, approvals, communications, and supporting records.
Monitor course schedules and milestones, identify delays or missing approvals, communicate with program managers and stakeholders, and coordinate adjustments.
Prepare and distribute reports, dashboards, status updates, presentations, briefing materials, and other documentation for leadership and stakeholder decisions.
Coordinate and provide administrative support to the instructional design team, including workflows, timelines, resources, scheduling, documentation, and quality assurance across concurrent projects.
Support onboarding, coordination, and execution of new course development initiatives, program launches, and operational projects led by EDL leadership.
Support the Assistant Director of Program Learning Experience and Associate Director of EDL Operations with program initiatives, operational planning, process improvements, and special projects.
Serve as a liaison among instructional designers, faculty, program managers, and other EdPlus units to facilitate communication, collaboration, course development, scheduling, and maintenance.
Develop and improve operational tools, Airtable automations, interfaces, job aids, training materials, videos, and other resources that improve team processes and efficiency.
Assume or coordinate other duties or projects as assigned or directed.