PROGRAM OPERATIONS COORDINATOR - 64082261

State of Florida • Tallahassee, FL

4d • $45,060 - $46,000 • Onsite

About The Position

The Florida Department of Health’s Division of Medical Quality Assurance, Bureau of Operations, is seeking a Program Operations Coordinator for the Licensure Support Services Unit. The position reports to the Operations & Management Consultant Manager and supports technology and operational projects, process improvement initiatives, workforce coordination, and administrative functions. The coordinator assists with performance monitoring, reporting, operational research and data analysis, training coordination, and maintenance of operational procedures. The role also serves as the unit’s backup trainer, providing instructional support when the primary trainer is unavailable. This is a full-time, in-office position in Tallahassee, Florida, with no provision for remote work. The successful candidate must be authorized to work in the United States without employer sponsorship and must be able to learn and communicate effectively in English. Incumbents may be required to perform emergency duties outside normal work hours or days.

Requirements

• At least two years of professional experience in administrative operations, program support, business operations, or a related field.
• At least two years of experience delivering employee training, providing instructional support, or developing training materials.
• Ability to use Microsoft Office programs to create documents and support information.
• Ability to communicate verbally and in writing with a high degree of competency, accuracy, and precision.
• Ability to organize data for presentation in reports, documents, and other written materials.
• Ability to analyze and interpret regulatory information, performance metrics, and other data for management review and use.
• Ability to coordinate schedules, maintain accurate records, and track administrative and operational activities.
• Ability to develop instructional materials, present information, and facilitate employee training.
• Ability to organize and prioritize assignments, work independently, and manage multiple responsibilities.
• Must be willing to work physically in the office.
• Must have current authorization to work in the United States without employer sponsorship.
• Must be able to learn and communicate effectively in English, orally and in writing.

Nice To Haves

• Excel knowledge that includes using formulas and functions.
• Proficiency with PowerPoint.
• Strong organizational and communication skills, collaborative relationship-building, adaptability, and ability to identify process improvements.

Responsibilities

• Compile and assess information from multiple sources and present options, conclusions, and recommendations.
• Compile, analyze, and prepare performance metrics, productivity reports, and operational data to identify trends and improvement opportunities and support management review.
• Assist with developing and delivering new-hire and ongoing training for unit staff and others across MQA as assigned.
• Serve as the unit’s backup trainer, facilitating training activities and providing instructional support when the primary trainer is unavailable.
• Coordinate and maintain employee training plans, records, and professional development activities.
• Coordinate, review, and maintain escalation protocols, standard operating procedures, and operational guidance.
• Assist with routine administrative activities, including tracking required documentation, training completion, and other operational requirements.
• Monitor workflow processes, identify operational challenges, and recommend improvements to efficiency and effectiveness.
• Create templates, job aids, reports, spreadsheets, and other documents for operational and administrative functions.
• Schedule meetings, prepare meeting materials, distribute information, and track action items through completion.
• Liaise between other departments and the unit to assist with communication, coordination, scheduling, and training.
• Research and analyze operational issues, regulatory information, and performance data to develop management recommendations.
• Organize information, research requested topics or issues, and maintain electronic document libraries.
• Complete special assignments on short deadlines with accurate, high-quality outputs.

Benefits

• Annual and sick leave
• Nine paid holidays and one personal holiday each year
• State Group Insurance options, including health, life, dental, vision, and supplemental insurance
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed