NGL K12 Multilingual Learner Customer Success Consultant, NYC (Remote)

Cengage Group•New York, NY

2d•$67,000 - $87,100•Remote

About The Position

We believe in the power and joy of learning At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage's portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/. For over ten years National Geographic Learning, a part of Cengage, has been publishing innovative programs for teachers and learners of English through its partnership with National Geographic. We have an excellent opportunity for an experienced sales professional to help drive our growing business in the US K12 sector. The Multilingual Learner Content Specialist will be a part of a small team responsible for growing National Geographic Learning’s market share in the growing US K12 market. This specific role while having responsibilities throughout the sales cycle, will be focused most specifically on the onboarding and post-sale support to ensure our customers are successful and renew their adoptions.

Requirements

Minimum of three-to-five years of relevant experience, preferably in publishing or educational fields
Exceptional presentation skills
Proven major account sales ability with a strong record of achieving significant sales growth
Evidence of strong customer orientation and ability to form and build effective customer relationships
Proven track record of working alone and in teams
Display initiative and flexibility with attention to detail
Excellent written communication, presentation, and social skills
Knowledge of commonly used desktop tools, including Word, Excel, PowerPoint, and Microsoft Outlook

Nice To Haves

Experience in ESL/ELT
Experience in US K12

Responsibilities

Collaborate with the Content Specialist team to develop and implement strategies for increasing National Geographic Learning ELT market share in K12 schools around the country.
Ensure customer success with our material by creating and delivering training materials and partnering closely with the Secondary Customer Success team so they are effective and up to date on our products and platforms.
Participate in and / or lead customer meetings alongside the assigned Secondary educational sales consultant to identify needs, help close new business and retain existing business.
Deliver impactful presentations to districts to win adoptions.
Partner with product teams to ensure product plans and US marketing plans will succeed in the US market.
Find opportunities to involve other team members either within the ELT organization or within the K12 team as appropriate

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