Learner Success Advocate

Penn Foster Group • Chandler, AZ

7d • Hybrid

About The Position

Learner Success Advocates (LSAs) support learners at important moments in their educational journey through a combination of inbound support and proactive outreach. In this role, you’ll connect with learners by phone, help them navigate challenges, answer questions, encourage progress, and guide them toward successful program completion. This position is ideal for someone who enjoys helping others, communicates with empathy, and can stay organized in a fast-paced environment. LSAs balance inbound learner support with outbound outreach campaigns designed to re-engage and encourage learners throughout their educational experience.

Requirements

• High school diploma or equivalent required
• 1–3 years of customer service, call center, education, or other customer-facing experience preferred
• Strong communication and problem-solving skills
• Comfortable navigating multiple computer systems simultaneously, e.g. Microsoft Office applications, call center platforms, CRM systems, or chat tools
• Ability to remain professional and empathetic in challenging conversations
• Organized, dependable, and adaptable in a structured environment
• Reliable transportation required onsite days
• Reliable internet connectivity are required for remote workdays

Nice To Haves

• Associate degree or higher preferred
• Previous outbound calling experience is a plus

Responsibilities

• Support learners and guardians through inbound phone interactions
• Conduct outbound outreach to encourage learner engagement and progress
• Help learners navigate challenges and connect them with appropriate resources
• Document learner interactions accurately across multiple systems
• Balance learner support, productivity expectations, and schedule adherence
• Collaborate with internal teams to support positive learner outcomes
• Adapt to changing priorities and learner needs in a fast-paced environment

Benefits

• medical
• dental
• vision
• flexible spending
• generous paid time off
• sponsored volunteer opportunities
• 401K with a company match
• free access to all of our online programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED