New Family Coordinator - 2636

Bhired • Brooklyn, NY

2d

About The Position

A healthcare company is hiring a New Family Coordinator to guide families through the initial intake process, from their first conversation with the organization through assignment to an appropriate case manager. The coordinator introduces services, answers early questions, collects intake information and documentation, and supports families as they complete required forms. The role also involves matching families with case managers based on their needs and ensuring a smooth, well-communicated transition. It calls for an organized, patient, and empathetic person who can work independently while keeping families informed.

Requirements

• Strong communication skills and the ability to engage with families.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Empathy and patience with families going through the intake process.

Nice To Haves

• Previous experience in customer service or case management.

Responsibilities

• Serve as the first point of contact for new families and introduce them to available services.
• Gather the information and documentation needed to prepare families for a smooth transition.
• Answer initial questions about the process and services.
• Coordinate the handoff of each family to the appropriate case manager.
• Match families with case managers based on their needs.
• Maintain clear, consistent communication with families throughout onboarding.
• Assist families in completing required forms and documentation.
• Provide excellent customer service and address concerns during the transition.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed