New Employee Experience Coordinator

Sheridan Memorial Hospital•Sheridan, WY

About The Position

The New Employee Experience Coordinator is the primary point of contact for new employees throughout onboarding, employee health coordination, and orientation. The role provides a seamless, welcoming experience for new hires at all organizational levels and collaborates with Human Resources, Employee Health, Education, Nursing Leadership, Information Technology, and departmental leaders to coordinate pre-employment screening, orientation, training, and compliance activities. The Coordinator tracks onboarding progress, supports employees with required paperwork and learning activities, facilitates New Employee Orientation, and provides basic instruction and support for organizational systems and learning platforms. The role also maintains accurate records, protects confidential employee information, responds to inquiries, and contributes to process improvements that enhance the employee experience.

Requirements

High school diploma or GED required.
At least three years of customer service, recordkeeping, or relevant office experience required.
Central Registry required.
Ability to communicate in English verbally and in writing.
Attention to detail and discretion in handling confidential information.
Excellent interpersonal and customer service skills.
Flexibility, organization, and the ability to manage multiple assignments, balance priorities, and make timely, appropriate decisions.
Basic computer skills, including Word, Excel, data entry, spreadsheets, Microsoft Outlook email, and computerized calendar systems.
Pre-employment drug and alcohol screening is required.
The role may involve exposure to blood or body fluids, infectious disease, hazardous waste, odorous chemicals or specimens, and latex products; personal protective equipment may be required.

Nice To Haves

Associate degree in Business or a related field preferred.
At least one year of experience in a hospital or healthcare setting preferred.

Responsibilities

Maintain procedures and controls that support communication and adequate information flow; keep thorough documentation and records.
Communicate clearly and accurately with leadership, managers, coworkers, employees, applicants, providers, and community partners.
Respond to inquiries promptly and provide professional, customer-focused support in person, by phone, email, and virtual platforms.
Support HR, Employee Health, and Education teams, attend position-specific meetings, prepare reports, provide recommendations, and participate in special projects.
Research and compile data, draw conclusions, and recommend process improvements.
Facilitate employee badge photos and employee file creation.
Coordinate and monitor pre-employment and onboarding activities from offer acceptance through orientation completion.
Schedule onboarding appointments, facilitate required documentation, and assist new hires with paperwork, policies, benefits enrollment information, and onboarding requirements.
Coordinate communication among candidates, hiring managers, HR staff, and other departments; monitor progress and address barriers to employee readiness.
Coordinate pre-employment drug and alcohol screening, employee health appointments, clearances, immunization and tuberculosis requirements, and other occupational health requirements.
Coordinate respirator fit testing with the Employee Health nurse as needed and maintain related documentation.
Track compliance with health screening and vaccination requirements and maintain confidential employee health information according to privacy requirements and organizational policies.
Coordinate required learning activities and training programs; enroll employees in computer-based learning modules and monitor completion.
Coordinate orientation and training for EMR, POC systems, and other clinical and operational platforms; support education records, learning management systems, and compliance reporting.
Provide basic training and end-user support for education and onboarding platforms; collaborate with clinical educators and department leaders on orientation completion.
Plan and facilitate Day 1 and Day 2 New Employee Orientation sessions twice monthly or as necessary.
Deliver orientation presentations; coordinate speakers, schedules, materials, room setup, and technology; ensure required organizational, regulatory, and compliance education is completed.
Foster a welcoming orientation environment and evaluate and improve the new employee experience and orientation process.
Generate reports and track onboarding, compliance, education, and employee health metrics; use organizational technology systems to maintain accurate records.
Participate in process improvement activities and other departmental initiatives as assigned.