New Client Engagement (Onboarding and Product Walkthrough)
About The Position
The New Client Engagement (NCE) role is part of Gartner’s Client Success Organization, which follows a Client for Life philosophy and aims to ensure clients receive value exceeding their investment. NCE is a fast-paced team with two functions: Client Onboarding, which provides customized experiences for new and upgraded clients, and Insights Platform Walkthroughs, which demonstrates Gartner resources to prospects during the sales process. The role helps create a seamless client journey from prospect demonstrations through onboarding and ongoing service delivery. Associates understand clients’ business priorities and challenges, communicate the value of Gartner’s products and services, and help executives make decisions on critical business issues. They apply strategic thinking and relationship-building skills, align Gartner research and expertise with client needs, and contribute to Gartner’s growth.
Requirements
- At least 6 months of relevant professional and/or internship experience, with a proven track record of success and a passion for driving client success.
- Strong communication, collaboration, prioritization, critical-thinking, and influencing skills.
- Ability to be agile and flexible.
- Well-defined time-management and organizational skills.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Lead prospect and/or client calls to understand priorities and challenges and articulate the value of Gartner’s products and services.
- Explain Gartner services and capabilities to prospective clients and demonstrate their value to decision makers.
- Collaborate with Sales teams on effective demonstrations of Gartner products and resources to prospects or clients, supporting engagement and license purchases.
- Communicate with internal Gartner partners to overcome obstacles and maximize value for prospects and clients.
- Research prospective and existing companies, C-level executives, business trends, and competitive intelligence to prepare relevant, tailored Gartner resources.
Benefits
- Competitive salary and highly competitive compensation.
- Generous paid time off.
- Charity match program.
- Medical, dental, and vision plans.
- Parental leave.
- Employee Assistance Program (EAP).
- 401(k) matching, including a match up to $7,200 per year.
- Professional development and growth opportunities.
- World-class onboarding and ongoing training.
- Opportunity to purchase company stock at a discount.
- Annual bonus plan based on company and individual performance or a role-based, uncapped sales incentive plan, depending on eligibility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
