New Client Engagement (Onboarding and Product Demonstration)

Gartner•Fort Myers, FL

1d•Hybrid

About The Position

The New Client Engagement (NCE) team is part of Gartner’s Client Success Organization and focuses on providing high-quality service to prospects and clients. The team has two functions: Client Onboarding, which provides a customized experience for new and upgraded clients, and Insights Platform Walkthroughs, which demonstrate Gartner resources, including gartner.com, to prospects during the sales process. NCE specialists help create a continuous client experience from prospect demonstration through onboarding and ongoing service delivery. In this role, you will use strategic thinking and relationship-building to help executives address business challenges. You will understand client initiatives, connect them with Gartner research and expertise, and contribute to Gartner’s growth by articulating the value of Gartner’s products and services, supporting onboarding, demonstrating product value, and encouraging client engagement.

Requirements

At least 6 months of relevant professional and/or internship experience, with a proven track record of success and a passion for driving client success.
Strong communication, collaboration, prioritization, critical-thinking, and influencing skills.
Ability to be agile and flexible.
Well-defined time-management and organizational skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Lead prospect and/or client calls to understand priorities and challenges and explain the value of Gartner products and services.
Communicate Gartner’s services and capabilities to prospective clients and demonstrate value to decision makers.
Collaborate with Sales teams on effective demonstrations of Gartner products and resources to prospects or clients, supporting engagement and license purchases.
Communicate with internal Gartner partners to overcome obstacles and maximize value for prospects and clients.
Research prospective and existing companies, C-level executives, business trends, and competitive intelligence to prepare relevant, tailored Gartner resources.

Benefits

Competitive salary and highly competitive compensation.
Generous paid time off.
Charity match program.
Medical, dental, and vision plans.
Parental leave.
Employee Assistance Program (EAP).
401(k) matching, with a match of up to $7,200 per year.
Opportunity to purchase company stock at a discount.
Annual bonus plan based on company and individual performance, or a role-based uncapped sales incentive plan, depending on eligibility.
Professional development and growth opportunities.
World-class onboarding and ongoing training through the Academy, L&D team, and leadership.
Hybrid work environment with flexibility to work virtually when productive and connect with colleagues in person.