Product Manager- Client Onboarding

JPMorgan Chase & Co. • Chicago, IL

5h • $114,000 - $180,000 • Onsite

About The Position

As a Product Manager in Client Onboarding and Servicing, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You act as the voice of the customer and develop profitable products that provide customer value. You guide successful product launches, gather feedback, and ensure high-quality client experiences. In collaboration with cross-functional teams, you support products that are scalable, resilient, and stable and exceed customer expectations.

The role develops product strategy and vision, leads discovery and market research, owns the product backlog, and tracks key success metrics. It also directs end-to-end product delivery, including intake, dependency management, release and deployment, and operationalization, with a focus on feasibility and readiness. The Product Manager leads change management with functional partners and ensures adherence to firm risk, control, compliance, and regulatory requirements. The position is full-time in office on a 40-hour-per-week schedule. Visa sponsorship is not available.

Requirements

• At least 5 years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
• Experience executing operational management and change readiness activities.
• Ability to engage effectively with technology and business audiences.
• Proficiency in data and analytics to inform prioritization, measure performance, and drive decisions.
• Deep experience with risk, controls, compliance, and regulatory requirements embedded in delivery.
• Structured problem-solving skills, including hypothesis-driven analysis, root-cause identification, prioritization, and translating complexity into clear executive narratives and decision-ready materials.
• Excellent communication and stakeholder management skills, including the ability to lead through influence and drive cross-functional outcomes.

Nice To Haves

• Prior experience working in a highly matrixed, complex organization.
• Experience delivering automation and/or AI-enabled capabilities, such as workflow automation, decision support, intelligent document processing, or AI-assisted operations, including requirements shaping, backlog management, and post-implementation performance tracking.
• Familiarity with responsible AI and automation control considerations in a financial institution, including governance, documentation, monitoring, and policy adherence, and ability to partner effectively with risk and control stakeholders.

Responsibilities

• Develop product strategy and vision that deliver value to customers.
• Manage discovery efforts and market research to identify customer solutions and incorporate them into the product roadmap.
• Own, maintain, and develop a product backlog that supports the strategic roadmap and value proposition.
• Build a framework for and track key product success metrics, including cost, features and functionality, risk posture, and reliability.
• Direct activities across the end-to-end product delivery journey, including intake, dependency management, release and deployment, and product operationalization, focusing on feasibility and readiness.
• Lead change management activities across functional partners and ensure adherence to firm risk, controls, compliance, and regulatory requirements.
• Manage timelines and dependencies, monitor blockers, ensure adequate resourcing, and liaise with stakeholders and functional partners.
• Maintain a transparent portfolio view of timelines, cross-team dependencies, and environmental constraints; identify and resolve blockers early.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Competitive total rewards package, which may include commission-based pay and/or discretionary incentive compensation for eligible roles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed