New Client Engagement (Onboarding and Product Walkthrough)

Gartner•Fort Myers, FL

9h•Hybrid

About The Position

The Client Success team follows a Client for Life Philosophy, ensuring Gartner clients receive value that far exceeds their investment. Associates learn about clients’ business priorities and challenges and identify ways to support sound business decisions. They articulate Gartner’s value to prospective clients, onboard clients, demonstrate Gartner services, and encourage engagement with Gartner products. New Client Engagement (NCE), part of the Client Success Organization, is a fast-paced business unit focused on service to prospects and clients. Its two functions are Client Onboarding and Insights Platform Walkthroughs for prospects. Client Onboarding provides customized experiences for new and upgraded clients. The Insights Platform Walkthrough team demonstrates Gartner resources, including the gartner.com platform, to prospects during the sales process. The NCE experience ranges from a prospect demonstration to extensive client onboarding and a seamless transition to a service delivery associate for ongoing support. In this role, you will use strategic thinking and relationship building to help executives address business challenges. You will understand critical initiatives, align Gartner research and expertise to client needs, and contribute to Gartner’s growth. The role is offered in a hybrid work environment, with flexibility to work virtually when productive and gather with colleagues in person.

Requirements

At least 6 months of relevant professional and/or internship experience with a proven track record of success and a passion for driving client success.
Strong communication, collaboration, prioritization, critical-thinking, and influencing skills.
Ability to be agile and flexible.
Well-defined time-management and organizational skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Lead prospect and/or client calls to understand priorities and challenges and articulate the value of Gartner products and services.
Explain Gartner services and capabilities to prospective clients and demonstrate their value to decision makers.
Collaborate with Sales teams on effective demonstrations of Gartner products and resources to prospects or clients to increase the likelihood of engagement and license purchases.
Communicate with internal Gartner partners to overcome obstacles and maximize the value delivered to prospects and clients.
Research prospective and existing companies, C-level executives, business trends, and competitive intelligence to prepare relevant, tailored Gartner resources.

Benefits

Competitive salary and highly competitive compensation.
Generous paid time off (PTO).
Charity match program.
Medical, dental, and vision plans.
Parental leave.
Employee Assistance Program (EAP).
401(k) matching, including a match of up to $7,200 per year.
Opportunity to purchase company stock at a discount.
Annual bonus based on company and individual performance or a role-based, uncapped sales incentive plan, depending on eligibility and opportunity.
Professional development and growth opportunities.
World-class onboarding training through the Academy and ongoing training from the Learning and Development team and leadership.
Collaborative, team-oriented culture that embraces diversity.
Hybrid work flexibility.