New Business Specialist

SILAC Insurance Company•Salt Lake City, UT

1d•Onsite

About The Position

The Annuity New Business Department is the first step in the annuity application process, our team provides personalized service from when an application is submitted to the point of approval for Issuance of the policy. Our team provides updates through inbound and outbound phone calls to and from sales agents and business partners. Provide written and verbal responses to sales agents and business partners from multiple channels such as telephone calls, correspondence, e-mail, and instant messaging (IM) sessions. Promotes the value of Annuity products, Annuity services, and represents the company's mission and values. Deliver customer assistance in a friendly, personalized way that builds trustworthy, long-lasting agent and customer relationships. As a New Business Specialist, you will process Annuity applications and complete administrative duties such as reviewing corresponding application documents for completeness, ensuring statutory and regulatory compliance. This role requires patience, empathy, and attention to detail to handle all requests and concerns. SILAC provides ongoing training to enhance the knowledge and accuracy in processing applications of diverse complexity. Through both inbound and outbound communication, you will build strong, long-lasting relationships with Agents, IMOs, and distribution partners. Occasionally, there will be complaints or complex problems, which allows development in conflict resolution and team collaboration. SILAC is looking for a detail-oriented individual that possess the technical know-how to update our systems and utilize reports for fraud, privacy issues, complaints, and suggestions.

Requirements

High school diploma or GED
Experience in customer service from educational, professional training, or experience in the insurance industry.
Complex Problem-Solving Skills
Experience with PC applications, such as MS Word, MS Excel, and Outlook
Detail-oriented with ability to complete tasks correctly and in a timely manner
Ability to communicate professionally in speech and in writing
Experience using PC applications such as MS Word, Excel and Outlook
Self-motivated and ability to work under minimal supervision
Excellent communication and leadership skills

Nice To Haves

Experience in the Annuity Life Insurance Industry

Responsibilities

Reviews and analyze new business applications to ensure the correct documents are prepared, content is complete and accurate and that all required accompanying documents have been submitted and are ready for processing.
Performs suitability reviews of incoming applications and reaches out to leaders for secondary review as needed.
Reviews and analyzes corrected documents received for pending applications.
Acts as a subject matter expert for new business forms, processing guidelines and procedures.
Builds strong, long-lasting relationships with agents, IMOs and distribution partners through pro-active communication regarding new business practices and application processing status, and prompt resolution of processing issues, outstanding requirements, and/or exception processing.
Maintains accurate records in associated systems.
Completes processing tasks relating to Annuity New Business from application entry through approval.
Researches and resolves issues that arise in the application process, including identifying and obtaining missing information or required documents, and is primary contact for agents, IMOs and other distribution partners regarding the status of application processing.
Assists sales agents and business partners via telephone support using patience, empathy, and listening skills to handle requests, product questions and guidance, explain misunderstandings, complaints, and complex problems; and to reinforce personalized customer relationships.
Investigate and resolve issues related to application processing, funds transfers between carriers and suitability concerns.
Keep up to date with changes and enhance knowledge to accurately respond to inquiries of varying complexity.
Report to and perform other work or projects as directed by the New Business Operations Manager.