New Business Specialist

THE EMPIRE LIFE INS. CO

8h•Remote

About The Position

Empire Life is looking to hire a Bilingual New Business Specialist to join our Group Operations team! We are actively seeking candidates to fill a current, open position. This role offers impactful work, allowing you to work on meaningful projects that have a positive impact on customers, the company, and society. You will play an integral role, growing your skills while directly contributing to the business unit. The position requires delivering excellence by providing personal, accurate, professional, and courteous service and resolution to our customers.

Requirements

Completion of a University degree in business administration or related discipline
1+ years work experience in the insurance/financial services industry or an office environment
Experience in a customer facing role
Working knowledge of group products, contract provisions and administrative procedures
Bilingualism (English/French) is required
Ability to present information clearly and logically to a variety of audiences (internal and external)
Ability to think logically, analyze and solve problems
Attention to detail/accuracy and the ability to prioritize and balance multiple tasks or projects
Language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Responsibilities

Monitor the progress of multiple ongoing implementations and provide regular updates to the customers and distribution partners
Apply knowledge of systems, products, processes and contract wording to quickly and efficiently resolve challenges that arise during the implementation process to ensure a smooth implementation process for the customer
Work cooperatively with distribution partners and customers to ensure all information required to implement a new group is complete and accurate
Manage the end to end implementation process; collaborates with the New Business Coordinators to ensure commitments are achievable and met
Create a strong first impression of Empire by demonstrating a personal touch, being easy to do business with and professional
Evaluate and gather additional information, if required; formulate and communicate decisions to ensure a smooth process for the client
Work with appropriate peers to recommend and/or establish special contract and/or booklet presentation as required
Liaise effectively with end customers, distribution partners and other business units
Support the service and administrative requirements of the business unit

Benefits

Competitive salaries with annual pay increases
Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
Competitive uncapped commission, for sales positions
A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account
Flexible work arrangements and an annual allotment of personal health days.
Four weeks annual vacation from hire date
A defined contribution pension plan with generous employer matching
Top up programs for parental leave and compassionate leave
Employer-sponsored wellness and recognition programs
A cash employee referral program