New Business Administrator

iA Financial Group•Toronto, ON

3d•Hybrid

About The Position

The primary focus of the New Business Administrator is to ensure service levels to advisors are maintained and to manage cases from submission to commission as quickly and seamlessly as possible. The New Business Administrator processes life insurance applications through the appropriate channels resulting in the issue and settlement of policy contracts including conducting appropriate follow up for requested information, data entry, reviewing all incoming mail and determining the appropriate course of action. PPI is pleased to provide employees with the flexibility of a hybrid work environment. This role is eligible for working from home up to 3 days per week.

Requirements

A minimum of 2-5 years’ administrative experience, preferably in the insurance industry with an emphasis on new business processes
Superior organizational and time management skills with proven ability to handle high volumes of work and tight deadlines
Proven accuracy, attention to detail and data entry skills
Excellent written and verbal communication skills
Strong interpersonal skills with a demonstrated ability to develop and maintain relationships and work within a team environment
Ability to represent self, office and organization in a professional, positive manner at all times
Ability to handle sensitive and confidential information in a professional manner
Knowledge of WealthServ and Microsoft Office programs; Outlook, Word, Excel and PowerPoint in particular

Nice To Haves

Industry designation(s) (FLMI, ACS, AIAA) considered an asset
Bilingualism in English and French will be considered an asset

Responsibilities

Process new business applications ensuring issue and settlement processing steps are compliant, accurate and carried out in a timely manner to deliver a positive and value-added experience for advisors and maintain PPI’s service standards.
Assume ownership of assigned files, and quality of data, including recognizing any urgencies and assisting in the resolution of problems that may prevent a file from moving through the process as quickly as possible and understanding the downstream impact on reporting and commissions.
Order all underwriting requirements where required or confirmation of same when ordered by the advisor ensuring that all medical and/or financial documentation requirements are received and included with applications.
Prepare all requirements for mailing to insurance carriers and/or advisors.
Build effective relationships with assigned advisors acting as a consistent point of contact throughout the process and responding to queries.
Maintain contact between the insurance carrier and the advisor regarding the status of the application; follow up with paramedical facilities and advisors as required, ensuring advisors are updated regularly on current status.
Review issued policies to confirm complete accuracy and ensure advisor receives a copy.
Settle policies by following up on all outstanding requirements, obtain all necessary signatures.
Ensure progress is recorded in WealthServ in a timely manner and per PPI’s service standards.
Anticipate the needs of advisors and follow established processes for informing advisors of important details related to underwriting.
Effectively resolve any issues which pertain to cases in underwriting.
Verify and update carrier feeds where applicable.
Engage in actions that encourage, reflect and align with PPI’s ESG (Environmental, Social and Governance) commitments to our Advisors, their clients and our employees.
Additional responsibilities, duties and special projects as identified.