Network Operations Center Technician II

Cirrascale Cloud Services•Austin, TX

11d•$34 - $38•Onsite

About The Position

As a Network Operations Technician at Cirrascale, you will be part of the Operations team responsible for maintaining the integrity and functionality of the company’s data centers. The role involves working in a 365-day, 24/7 Network Operations Center environment, monitoring the network through an alarm reporting tool, creating outage tickets in Jira, and notifying customers while working to resolve incidents. You will provide technical support to customers experiencing network problems and mentor less experienced colleagues. The role also involves working with Linux systems, networking, servers, and GPUs, and providing a best-in-class customer service experience. This is a full-time, in-office position in the Wells Branch Area. The schedule is Monday through Sunday, and the NOC operates 24/7. On-call support may be required. The posted base salary range is $34–38 per hour; the description also includes an incomplete upper figure of “$00,000 USD.”

Requirements

At least 3 years of experience working in a NOC environment or similar experience.
Proficiency with Linux operating systems and command-line interfaces.
Solid understanding of networking principles and experience with network troubleshooting.
Strong analytical and problem-solving skills, with the ability to work independently and manage multiple tasks.
Excellent communication skills and ability to collaborate effectively with a team.
Strong customer service skills.
Experience in network security.
Proficiency in Microsoft 365, including Outlook, Word, Excel, and Teams.
Experience with Slack and Microsoft Teams.
Ability to work the Monday-through-Sunday schedule in a 365-day, 24/7 NOC operation.
Ability to provide on-call support as needed.

Nice To Haves

NOC break-fix troubleshooting experience with GPUs and server devices.
Understanding of processors; GPU knowledge is a plus.
Experience with Supermicro, Lenovo, Asus, IBM, Inspur, or Dell servers; Supermicro and Lenovo experience is specifically recommended.
Certification in Linux, networking (such as CCNA), or another relevant field.
Experience with RMAs, logistics, shipping, and receiving.
Experience with the Jira ticketing system.

Responsibilities

Monitor the network using an alarm reporting tool.
Create outage tickets in Jira and notify customers of outages and resolution efforts.
Provide technical support to customers experiencing network problems and work incidents through to resolution.
Mentor less experienced colleagues.
Remotely troubleshoot installed servers and GPUs at data center locations.
Configure and maintain Linux servers and networking equipment in a data center environment.
Perform preventive maintenance, troubleshooting, root cause analysis, and repairs on servers and GPUs.
Install servers and networking equipment in racks, including associated network cabling.
Troubleshoot and resolve hardware, software, and network issues while minimizing customer downtime.
Conduct regular system checks and maintenance tasks to support optimal performance and security.
Take customer calls in the NOC and use available resources to resolve issues as quickly as possible.
Collaborate with Engineering and Operations teams on infrastructure projects, expansions, and migrations.
Provide on-site and remote support for urgent technical issues, including on-call support as needed.
Document system configurations, updates, and inventory, and maintain accurate data center asset records.
Handle and maintain records for RMAs with vendors.
Stay current with industry trends, emerging technologies, and best practices in network operations center management.