Network Monitor

SAIC • Chantilly, VA

5h • Onsite

About The Position

SAIC is hiring a Network Monitor/Watchstander on a prime contract to provide 24/7/365 mission support to system applications and networks involved with U.S. security. The role provides tiered support to customer systems in a fast-paced, team-centric environment. The successful candidate will receive training to provide Tier 1 and, eventually, Tier 2 IT support; interact directly with customers; collaborate with network and integration teams, software engineers, and system developers; and learn system administration duties. The position is on-site in Chantilly, Virginia, with travel required approximately 10% of the time. The work schedule is a 12-hour Panama schedule.

After internal training, the employee must pass a Level 1 Network Monitor Certification test within 90 days of starting on the program. Additional training and a Level 2 certification are available for employees seeking greater responsibility and more interaction with customers, engineers, and developers. The stated target salary range is $80,001–$120,000, depending on experience and other factors.

Requirements

• Current and active TS/SCI with Polygraph clearance.
• At least 5 years of professional and/or academic experience.
• Bachelor’s degree or experience in lieu of a degree.
• Ability to work a 12-hour Panama schedule.
• Strong customer service skills.
• Experience utilizing Windows operating systems.
• Strong skills with Microsoft Word, Excel, and PowerPoint.
• Ability to pass the Level 1 Network Monitor Certification test within 90 days of starting on the program.
• Basic network background.
• Ability to operate in multiple operating system computer environments.

Responsibilities

• Remotely monitor and troubleshoot multiple systems across a worldwide enterprise network.
• Document problems in trouble tickets, provide system status updates to the community, and log system events.
• Create daily status reports and examine metrics to ensure system performance requirements meet or exceed customer expectations.
• Work with system and network engineers, integrators, and system developers to understand minimum operating requirements.
• Contact customers and system developers regularly to report problems and implement resolutions to anomalies.
• Provide Tier 1 and eventually Tier 2 IT support after receiving training.
• Monitor and analyze systems remotely, document network anomalies, and apply basic troubleshooting techniques.
• Learn and perform system administration duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level