Monitor

Old Colony YMCA•Framingham, MA

7h•$20 - $23•Onsite

About The Position

The Monitor works at the Framingham Community Justice Support Center in Framingham, Massachusetts, a community-based facility serving adults on probation and parole with histories of criminal behavior and addiction. The role is responsible for monitoring clients and maintaining a safe and secure environment for staff and clients. The Monitor ensures clients enter and exit appropriately and remain in assigned areas, and monitors and collects urine drug screens from gender-specific clients. The position involves supervising clients throughout their daily routines, including breaks, monitoring educational and clinical classes and groups, recording attendance and communication logs, and documenting urine screens. The Monitor may transport clients to and from the Center in a program vehicle, write incident reports, communicate concerns to program management, and attend scheduled meetings and trainings. The role also includes intervening and counseling clients to prevent crises from escalating, providing support during crises, and maintaining the work schedule as directed.

Requirements

Associate’s degree from an accredited college or university, or a high school diploma and at least four years of experience in social service, security, or a related field.
Demonstrated ability to communicate courteously, respectfully, and professionally with the public and clients.
Valid driver’s license.
Available to work all listed shifts, including occasional weekend shifts and weekend or holiday hours.

Nice To Haves

Understanding of de-escalation techniques.
Two years of criminal justice experience (preferred).
One year of security experience (preferred).

Responsibilities

Supervise and monitor clients during all phases of daily routines, including break periods.
Monitor educational and clinical classes and groups.
Take accurate attendance of all clients.
Maintain accurate communication log entries.
Collect and document urine screens from gender-specific clients.
Provide client transportation to and from the Center in a program vehicle when necessary.
Write incident reports as needed and communicate concerns to program management.
Attend and participate in scheduled meetings and trainings as directed.
Intervene and counsel clients to help prevent crisis situations from escalating.
Provide support and assistance during crisis situations.
Maintain the work schedule as directed.
Ensure clients enter and exit the Center appropriately and remain in assigned areas.
Help maintain a safe and secure environment for staff and clients.