Network Monitor

SAIC • Chantilly, VA

4d

About The Position

SAIC is hiring a Network Monitor/Watchstander to provide 24/7/365 mission support for system applications and networks related to United States security. The position provides tiered support to customer systems in a fast-paced, team-oriented environment. The employee will receive training to provide Tier 1 and eventually Tier 2 IT support, interact directly with customers, work with network and software engineers and integrators, and learn system administration duties.

The role involves remotely monitoring and analyzing systems, documenting network anomalies, applying basic troubleshooting techniques, and working across multiple operating system environments. Internal training is provided after acceptance. A Level 1 Network Monitor Certification test must be passed within 90 days of starting on the program. Additional training and Level 2 certification are available to employees seeking greater responsibility and customer and engineering interaction.

Requirements

• Current/active TS/SCI with Polygraph.
• Minimum of 5 years of professional and/or academic experience.
• Bachelor's degree or experience in lieu of degree.
• Ability to work on a 12-hour Panama schedule.
• Strong customer service skills.
• Experience utilizing Windows operating systems.
• Strong skills with Microsoft Word, Excel, and PowerPoint.
• Ability to successfully complete the Level 1 certification within 90 days of starting on the program.

Nice To Haves

• Interest in pursuing additional training and Level 2 certification.

Responsibilities

• Remotely monitor and troubleshoot multiple systems across a worldwide enterprise network.
• Document problems in trouble tickets, provide system status updates to the community, and log system events.
• Create daily status reports and examine metrics to ensure system performance requirements meet or exceed customer expectations.
• Work with system and network engineers, integrators, and system developers to understand minimum operating requirements.
• Contact customers and system developers regularly to report problems and implement resolutions to anomalies.
• Complete internal training and pass the Level 1 Network Monitor Certification test within 90 days of starting on the program.

What This Job Offers

• Job Type: Full-time