Network Monitor

SAIC • Chantilly, VA

4d

About The Position

SAIC is hiring a Network Monitor/Watchstander on a Prime Contract to provide 24/7/365 mission support for system applications and networks involved in the security of the United States. The position provides tiered support for customer systems in a fast-paced, team-centric environment. The employee will receive training for Tier 1 support and, eventually, Tier 2 support, interact directly with customers, collaborate with network and integration teams and software engineers, and learn system administration duties.

The role requires remotely monitoring and analyzing systems, documenting network anomalies, applying basic troubleshooting techniques, working across multiple operating system environments, and using a basic network background. Internal training is provided after acceptance. The employee must pass a Level 1 Network Monitor Certification test within 90 days of starting on the program. Further training and Level 2 certification are available for employees seeking greater responsibility and increased interaction with customers, engineers, and developers.

Requirements

• Current and active TS/SCI with Polygraph.
• At least 5 years of professional and/or academic experience.
• Bachelor's degree or experience in lieu of a degree.
• Ability to work a 12-hour Panama schedule.
• Strong customer service skills.
• Experience utilizing Windows operating systems.
• Strong skills with Microsoft Word, Excel, and PowerPoint.
• Ability to successfully complete the Level 1 Certification within 90 days.
• Ability to remotely monitor and analyze systems, document network anomalies, and apply basic troubleshooting techniques.
• Ability to operate in multiple operating system environments and a basic network background.

Nice To Haves

• Interest in taking on greater responsibility and interacting more with customers, engineers, and developers; additional training and Level 2 certification are available.

Responsibilities

• Remotely monitor and troubleshoot multiple systems across a worldwide enterprise network.
• Document problems in trouble tickets, provide system status updates to the community, and log system events.
• Create daily status reports and examine metrics to ensure system performance requirements meet or exceed customer expectations.
• Work with system and network engineers, integrators, and system developers to understand minimum operating requirements.
• Contact customers and system developers regularly to report problems and implement resolutions to anomalies.
• Provide Tier 1 support and, eventually, Tier 2 IT support after training.
• Pass the Level 1 Network Monitor Certification test within 90 days of starting on the program.

What This Job Offers

• Job Type: Full-time