Network Manager

MONTERRA CREDIT UNION•Redwood City, CA

11d•$133,000 - $156,000•Onsite

About The Position

The Network Team Manager works closely with the VP, IS to align network solutions with Credit Union goals. This role is responsible for leading the network team, managing workflow, prioritizing work, and ensuring tasks are completed accurately and on time. The manager is also responsible for staff development through training, coaching, and mentoring, as well as implementing backup strategies and cross-training programs to support consistent operations. Additionally, the Network Team Manager serves as the primary expert for network-related issues, provides guidance and support to the team, and acts as the primary point of contact for management communication.

Requirements

10 years as system administrator in multi-server, multi-platform, and multi–office environments preferred.
Deep understanding of networking protocols.
Excellent verbal, written, and interpersonal communication skills; must be able to establish and maintain effective working relationships with employees at all levels of the company, vendors, and contractors.
Experience working in a team-oriented, collaborative environment.
Highly motivated and self-directed.
Demonstrated project management skills including development of project timelines, team assignment, project updates, and on-time completion.
Ability to work efficiently in a fast-paced, team environment.
Ability to prioritize and manage multiple projects, tasks, and responsibilities.
Availability for occasional travel to other locations.
May work additional/irregular hours, including weekends, nights, or holidays, as needed or requested.
Ability to work effectively with a group of people with diverse abilities and backgrounds.

Nice To Haves

Bachelor’s degree in computer science or equivalent work experience, with relevant Microsoft (MCSA, MCSE), Cisco (CCNA, CCNP), or cloud-related certifications preferred.
Highly preferred certifications: CCNA/CCNP, MCSE/MCIPT, VMware, or cloud administration certifications.
Strong understanding of UNIX based operating systems.

Responsibilities

Lead the network team by setting priorities, delegating work effectively, monitoring progress, and ensuring tasks are completed accurately and on time.
Manage department workflow, including compiling and analyzing daily, weekly, and monthly reports to monitor work volume and performance.
Train, coach, mentor, and evaluate team members. Support team development by identifying strengths, addressing skill gaps, and implementing development plans.
Recommend and implement effective backup strategies and cross-training programs to ensure seamless work allocation within the team.
Act as the primary point of contact for network-related questions and issues, providing expert guidance and support.
Oversee daily operations of computer systems, including hardware and software support, user training, and special projects.
Oversee network servers within a Windows environment and manage the virtualized server infrastructure.
Handle administrative tasks for Microsoft systems, including the Office Suite, Active Directory, Group Policy, and DNS.
Manage and support cloud-based services and platforms, including Microsoft, Google, and AWS environments, to ensure secure, reliable, and efficient operations.
Develop and execute regular maintenance tasks, perform necessary updates and configuration to ensure server availability and performance, and troubleshoot and diagnose server-related issues.
Set up and configure software on both servers and workstations.
Oversee and ensure the security of network and system infrastructure.
Plan, design, implement, control, and monitor WAN and LAN systems, including managing SD-WAN network security (both internal and external) through user specifications, activity tracking systems, and software security options.
Design, support, maintain, and evaluate networking and VoIP telecommunication systems such as Cisco Webex and Cisco Webex Contact Center.
Monitor and maintain the data backup system to ensure data integrity and availability.
Keep an up-to-date inventory of all hardware.
Install, maintain, and configure network systems, including routers, switches, and firewalls.
Develop and maintain administrative and technical documentation for system configuration, maintenance, and processes.
Oversee and maintain desktop computers, printers, check scanners, ID scanners, receipt printers, and other office equipment.
Deliver technical support and training to end users across all locations.
Research, recommend, and implement new technologies.
Collaborate with external vendors and consultants on designated projects.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Provides service that aligns with the Credit Union’s mission of passionately delivering relevant products, services, and education tailored to help our members, employees, and communities achieve their financial goals.