Program & Network Manager

Vizient•Chicago, IL

4d•$68,500 - $116,300

About The Position

The Program & Network Manager manages the delivery and execution of assigned networks, programs, and performance improvement initiatives that support client education, collaboration, knowledge exchange, and performance. The role builds trusted client relationships, coordinates cross-functional activities, and oversees program operations to deliver high-quality experiences. It uses data, feedback, and approved technology to enhance client engagement, improve operational efficiency, and support continuous improvement. The position also applies knowledge of healthcare trends, client priorities, and Vizient offerings to enhance programming and connect clients with relevant resources. It anticipates operational needs, manages competing priorities, resolves routine challenges, and escalates complex issues to appropriate leaders with timely follow-through. Travel is required. The position is incentive eligible.

Requirements

At least 2 years of relevant experience.
Strong organizational and project coordination skills, with the ability to manage multiple priorities and cross-functional initiatives.
Excellent written and verbal communication, relationship-building, and client service skills.
Proficiency with CRM platforms, digital collaboration tools, and program management resources.
Ability to analyze data, identify trends, and translate findings into actionable program improvements.
Willingness to travel.

Nice To Haves

Relevant degree preferred.
Experience in healthcare, program management, operations, client engagement, or related fields preferred.
Knowledge of healthcare industry trends, client engagement strategies, and performance improvement initiatives preferred.
Familiarity with approved AI tools and process automation to support operational efficiency preferred.

Responsibilities

Manage end-to-end execution of assigned networks, programs, and projects, ensuring timely delivery, operational accuracy, and alignment with program objectives.
Serve as a primary point of contact for clients, supporting onboarding, addressing inquiries, coordinating resources, and fostering trusted relationships.
Monitor client participation, satisfaction, engagement, and retention indicators to identify opportunities for outreach and improvement.
Coordinate virtual and in-person meetings, educational programs, and networking experiences, including logistics, content development, speaker engagement, continuing education, and participant communications.
Maintain accurate client relationship management (CRM) records, program documentation, and engagement data to support reporting, analysis, and informed decision-making.
Collaborate with cross-functional teams, including marketing, analytics, technology, meeting planning, and continuing education, to ensure seamless program execution.
Develop and maintain accurate client communications, agendas, presentations, web content, and program resources aligned with organizational standards and objectives.
Identify opportunities to streamline workflows, standardize processes, leverage approved AI tools, and improve operational efficiency while maintaining quality and appropriate oversight.
Apply knowledge of healthcare trends, client priorities, and Vizient offerings to enhance programming, connect clients with relevant resources, and support program value.
Anticipate operational needs, manage competing priorities, resolve routine challenges, and escalate complex issues to appropriate leaders while ensuring timely follow-through.