Program & Network Manager

Vizient•Chicago, IL

22h

About The Position

The Program & Network Manager coordinates and executes Pharmacy Network programs, initiatives, and meetings to strengthen client engagement and deliver high-quality experiences. The role builds relationships with healthcare pharmacy leaders, manages program activities, and collaborates with cross-functional teams to support timely execution and operational excellence. It uses data, technology, and continuous improvement practices to enhance program effectiveness, client satisfaction, and organizational efficiency. The position serves as a primary point of contact for Pharmacy Network clients, including chief pharmacy executives and health system pharmacy leaders. It coordinates client onboarding, meetings, communications, reporting, program calendars, and operational activities, while identifying ways to streamline workflows and improve the client experience. The role also uses approved AI and digital tools for communications, information synthesis, meeting preparation, reporting, and routine workflows, with appropriate oversight and data confidentiality. The position requires at least two years of relevant experience. A relevant degree is preferred, an MBA is desired, and healthcare industry experience is preferred. Willingness to travel is required. The role is incentive eligible, with a stated salary range of $68,500 to $116,300; geographic factors and individual circumstances may affect compensation.

Requirements

At least 2 years of relevant experience.
Strong interpersonal, relationship management, and client service skills, including the ability to collaborate with senior leaders and cross-functional teams.
Ability to independently coordinate multiple projects, prioritize competing deadlines, anticipate needs, and drive activities through completion.
Excellent organizational, problem-solving, written and verbal communication skills, attention to detail, and sound judgment.
Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, Copilot, and Teams, including maintaining accurate data, preparing reports, and summarizing trends.
Experience using digital meeting platforms, collaboration tools, and approved AI technologies to improve productivity and workflow efficiency.
Willingness to travel.

Nice To Haves

Relevant degree preferred.
MBA desired.
Healthcare industry experience preferred.
Experience with Salesforce or other CRM platforms preferred.

Responsibilities

Coordinate and execute assigned Pharmacy Network programs, initiatives, and meetings, including project plans, timelines, deliverables, resources, and follow-up activities.
Serve as a primary point of contact for Pharmacy Network clients, including chief pharmacy executives and health system pharmacy leaders, addressing needs, facilitating onboarding, and connecting clients with resources.
Plan and coordinate virtual and in-person meetings, including scheduling, registration, logistics, speakers, content, continuing education, communications, and post-meeting activities.
Monitor client participation, satisfaction, onboarding, and engagement to identify outreach opportunities and coordinate activities that strengthen relationships and retention.
Collaborate with meeting planning, continuing education, communications, analytics, technology, and subject-matter experts to align resources and support seamless program execution.
Maintain accurate client and program information in Salesforce or other approved CRM systems, and prepare reports on engagement, participation, satisfaction, and program performance.
Coordinate client communications, newsletters, meeting materials, community platform content, and digital resources for accuracy, timeliness, and alignment with program objectives.
Manage program calendars, support budget forecasting, monitor meeting expenses, and coordinate operational activities for accurate and timely completion.
Identify and implement opportunities to streamline workflows, standardize processes, improve efficiency, and enhance the client experience.
Use approved AI and digital tools to support communications, information synthesis, meeting preparation, reporting, and routine workflows while maintaining appropriate oversight and data confidentiality.