Network Engineer - Salem North Carolina
About The Position
The Network Systems Engineer (Voice & DNA Center) is a specialized technical resource responsible for managing BAT's Cisco DNA Center environment and supporting its voice systems infrastructure. The role bridges systems-level engineering with voice platform administration to support consistent network operations across BAT's US locations. The position administers Cisco DNA Center, Cisco NAC, and Cisco ISE; supports Cisco Call Manager and voice infrastructure; and contributes to a planned Microsoft Teams voice migration. It also implements and monitors SolarWinds, integrates it with ServiceNow, supports security and compliance activities, and produces technical documentation and status reports.
Requirements
- At least 7 years of experience in enterprise network systems engineering.
- Hands-on experience with Cisco DNA Center, Cisco ISE, and Cisco NAC.
- Knowledge of Cisco Unified Communications and voice system administration.
- Experience with SolarWinds NMS and ServiceNow ITSM integration.
- Familiarity with Microsoft Teams voice services.
- Understanding of network security frameworks and access control policies.
Nice To Haves
- CCNP Enterprise or CCNP Collaboration certification.
- Microsoft Teams Direct Routing experience preferred.
Responsibilities
- Validate and maintain property accounting within Cisco DNA Center for BAT's US network assets.
- Manage and maintain Cisco NAC configurations for BAT's US network.
- Administer Cisco ISE policies and configurations.
- Apply BAT-provided global standards and templates to BAT's US network through DNA Center.
- Monitor network health and compliance through DNA Center dashboards and analytics.
- Provide systems-level support for Cisco Call Manager and voice infrastructure configurations.
- Support the technical engineering aspects of the planned Microsoft Teams voice migration.
- Maintain and troubleshoot voicemail systems and associated integrations.
- Assist in coordinating Cisco SmartNet support for end-of-life IP phones during the transition period.
- Develop and document voice system migration records and configuration baselines.
- Implement and configure SolarWinds as a network monitoring tool for US BAT devices.
- Integrate SolarWinds with BAT's ServiceNow ITSM platform for automated incident creation.
- Monitor SolarWinds alerts and coordinate responses with the appropriate BAT and AT&T teams.
- Troubleshoot NTP-related issues in coordination with BAT's Qradar team.
- Assist with troubleshooting NTP system issues at BAT's ROC and Plaza locations.
- Support security audit activities and maintain remediation tracking documentation.
- Ensure Cisco NAC and ISE policies remain aligned with BAT's security standards.
- Work with BAT's Active Directory team to resolve DHCP-related issues and service disruptions.
- Participate in security-related change management processes and documentation.
- Produce network architecture documentation, configuration records, and technical diagrams upon request.
- Contribute to weekly status reports with updates on DNA Center, voice systems, and monitoring tools.
- Maintain infrastructure upgrade plans and implementation logs for systems within the role's scope.
- Document material changes and communicate outcomes to the AT&T SPOC.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
