Branch Manager North Salem

M&T Bank•North Salem, NY

18h•$91,100 - $151,800

About The Position

The Branch Manager manages all activities of a branch and is responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, sales, and prudent risk management. The position also has personal production responsibility. The manager leads the branch team in achieving annual sales and profitability goals and overseeing branch operations. The role serves as the face of the bank in the local community, building partnerships and representing the bank at community events and other local initiatives. The manager also leads, coaches, and develops branch employees, while maintaining strong operational, regulatory, security, and risk controls. This position reports to a Retail Regional Manager and manages a smaller branch operation, with an average team size of 4–5 FTEs, fewer than 2,500 domiciled customers, fewer than 600 weekly transactions, and fewer than 125 weekly servicing interactions. The location is North Salem, New York.

Requirements

Bachelor’s degree and at least 3 years of relevant experience; alternatively, a combined minimum of 7 years of higher education and/or work experience, including at least 7 years of relevant experience.
At least 3 years of sales experience.
At least 2 years of managerial experience.
Strong communication and interpersonal skills.
Demonstrated organization, time management, and prioritization skills.
Meet and maintain federal SAFE Act registration requirements.

Nice To Haves

Demonstrated experience in the banking industry.
Knowledge of the local community landscape and community involvement.
Demonstrated sales and business development experience and success.
Demonstrated Business Banking knowledge, including products, services, and client relationship management.
Customer service experience.

Responsibilities

Manage the branch operating model and its customer and employee experience, digital engagement, transactions and operations, servicing, and sales.
Identify Retail and Business Banking customers’ needs and use the bank’s sales processes, tools, and resources to provide personalized short- and long-term solutions.
Independently source and process Business Banking loan requests up to $250,000 and bundle products and services as appropriate.
Ensure compliance with regulatory, operational, security, control, policy, procedure, and audit requirements; maintain a strong risk and control environment that protects customer and bank assets.
Monitor branch operations, promote operational excellence, and foster accountability for sound risk management.
Ensure employees can identify, escalate, and respond to fraud trends, scams, and financial crimes; educate customers about evolving fraud risks and guide affected customers through available recovery and resolution resources.
Promote fraud-prevention tools, account monitoring services, digital security features, and financial safety practices.
Lead, coach, develop, recruit, hire, onboard, and retain branch employees; support performance management, feedback, career growth, engagement, accountability, and continuous development.
Own proactive customer prospecting and follow-up, customer retention, and year-over-year growth of consumer and business households while delivering an exceptional customer experience and limiting risk.
Build local partnerships with businesses, nonprofit organizations, schools, and community groups; represent the bank at community events, networking opportunities, and philanthropic initiatives.
Identify local opportunities to increase brand awareness, community engagement, customer acquisition, and financial education.
Understand and follow company risk and regulatory standards, policies, controls, and Risk Appetite; identify risk-related issues requiring escalation.
Promote a culture of belonging that reflects the M&T Bank brand and adhere to M&T Bank leadership competencies and brand standards.
Maintain M&T internal control standards and implement internal and external audit points and applicable issues raised by external regulators in a timely manner.
Meet and maintain federal SAFE Act registration requirements.
Stay current on operational, product, and system changes and enhancements, and demonstrate sound risk management decisions.
Complete other related duties as assigned.