About The Position

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. Apple is seeking an exceptional Network Support Engineer to join their Global Network Services (GNS) team, with a focus on Retail network infrastructure. This is a technical, hands-on role in a dynamic and fast paced environment. The successful candidate will have a mixture of technical know-how as well as excellent network analysis fundamentals and robust troubleshooting skills.

Requirements

  • Bachelors degree in Networking, software development, Computer Science/Engineering, Retail Customer Service, Help Desk Support, Engineering or equivalent degree or experience.
  • Experience in Network Engineering Fundamentals.
  • Flexibility to work early morning or late night shift patterns.

Nice To Haves

  • Related networking engineering internship or job experience.
  • Excellent quantitative and interpersonal skills.
  • Leadership experience.
  • Industry certifications or having equivalent competencies such as Cisco CCNP, Juniper JNCIS, Network+, CWNA
  • Familiarity with centralized configuration management and automation technologies such as Ansible, Salt, Chef or Puppet.
  • Standard Linux utilities and programs (grep, sed, awk, sort, traceroute, tcpdump, etc)
  • Automating workflows through scripting (Ansible, Python, Perl, Ruby, awk or shell)

Responsibilities

  • Supporting Apple’s rapidly growing retail network globally.
  • Excelling in a fast-paced environment with the ability to multi-task.
  • Working on day-to-day operational support.
  • Participating and managing their own projects.
  • Working across cross-functional groups.
  • Mentoring others.
  • Supporting our global footprint with a sound business approach.
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