Transportation -NEMT Driver Charleston

Active Day•Charleston, SC

About The Position

The NEMT Driver safely transports passengers to and from non-emergency medical appointments, including doctor visits, dialysis, physical therapy, and hospital discharges. The driver provides courteous, professional assistance while ensuring passenger safety, comfort, and timely service in accordance with company policies and regulatory requirements. The role requires assisting passengers with limited mobility, maintaining confidentiality, following assigned schedules, and documenting trips using company technology.

Requirements

At least 21 years of age.
Valid driver's license with an acceptable driving record under company and insurance requirements.
Safe and responsible driving skills in varied weather and traffic conditions.
Ability to read maps, follow GPS, and navigate the service area efficiently.
Good communication skills and a professional, courteous manner.
Ability to follow written and verbal instructions and complete basic paperwork or electronic forms.
Basic smartphone, tablet, or computer skills for dispatch and trip documentation.
Ability to assist passengers with limited mobility, including pushing wheelchairs and occasionally supporting passengers while they walk.
Ability to lift, bend, stoop, and secure mobility devices; lifting may include up to 50 pounds.
Reliable and punctual, with the ability to follow schedules and instructions.
Patient and compassionate, and comfortable working with elderly, disabled, or medically fragile individuals.
Ability to frequently enter and exit the vehicle and assist passengers at residences and medical facilities.
Ability to work a flexible schedule that may include early mornings, evenings, weekends, and holidays depending on operational needs.

Nice To Haves

High school diploma or GED (preferred, but not always required).
Previous professional driving, NEMT, paratransit, taxi, courier, or delivery experience.

Responsibilities

Safely operate company vehicles to transport passengers to and from scheduled medical appointments.
Perform pre-trip and post-trip vehicle inspections and promptly report mechanical or safety issues.
Follow traffic laws, company driving policies, and safety procedures.
Secure wheelchairs, stretchers, and mobility devices using approved securement systems.
Assist passengers entering and exiting the vehicle, including with ramps, lifts, and steps.
Treat passengers with dignity, respect, and professionalism, and provide appropriate assistance to elderly, disabled, or mobility-challenged passengers.
Maintain passenger confidentiality and comply with HIPAA and company privacy policies.
Communicate courteously with passengers, caregivers, facilities, and dispatch about trip status and issues.
Follow schedules and routes assigned by dispatch and promptly communicate delays or changes.
Use company technology to receive trips, update statuses, and capture signatures.
Accurately complete trip logs, mileage and time records, and other required paperwork or electronic documentation.
Report no-shows, cancellations, incidents, and changes accurately and promptly.
Keep the vehicle clean, organized, and presentable inside and out.
Follow infection-control and sanitation procedures, including cleaning spills or bodily fluids when required.
Ensure adequate fuel and supplies, including securement equipment, PPE, and forms.
Comply with company policies, broker rules, and applicable state and local regulations.
Maintain required licenses, driving-record standards, medical clearances, and certifications.
Attend required training sessions, safety meetings, and performance reviews.