Transportation -NEMT Driver

Active Day•Columbia, SC

About The Position

The NEMT Driver safely transports passengers to and from non-emergency medical appointments, including doctor visits, dialysis, physical therapy, and hospital discharges. The driver provides courteous, professional assistance while ensuring passenger safety, comfort, and on-time service in accordance with company policies and regulatory requirements. The role involves assisting elderly, disabled, and medically fragile passengers, including people with limited mobility. Drivers follow schedules and routes assigned by dispatch, use company technology to manage trips and documentation, maintain vehicle cleanliness and readiness, and comply with privacy, safety, infection-control, and regulatory requirements. Schedules may include early mornings, evenings, weekends, and holidays depending on operational needs.

Requirements

Must be at least 21 years of age.
Valid driver's license with an acceptable driving record under company and insurance requirements.
Safe and responsible driving skills in all weather and traffic conditions.
Ability to read maps, follow GPS, and navigate the service area efficiently.
Good communication skills and a professional, courteous manner.
Ability to follow written and verbal instructions and complete basic paperwork or electronic forms.
Basic smartphone, tablet, or computer skills for dispatch and trip documentation.
Ability to assist passengers with limited mobility, including pushing wheelchairs and occasionally supporting passengers as they walk.
Ability to lift, bend, stoop, and secure mobility devices; may include lifting up to 50 pounds.
Reliable and punctual, with the ability to follow schedules and instructions.
Patient and compassionate, and comfortable working with elderly, disabled, or medically fragile individuals.
Ability to frequently get in and out of the vehicle and assist passengers at residences and medical facilities.

Nice To Haves

High school diploma or GED preferred, but not always required.
Previous professional driving, NEMT, paratransit, taxi, courier, or delivery experience preferred but not required.

Responsibilities

Safely operate company vehicles to transport passengers to and from scheduled medical appointments.
Perform pre-trip and post-trip vehicle inspections and promptly report mechanical or safety issues.
Follow traffic laws, company driving policies, and safety procedures.
Secure wheelchairs, stretchers, and mobility devices using approved securement systems.
Assist passengers entering and exiting vehicles, including with ramps, lifts, and steps.
Treat passengers with dignity, respect, and professionalism, and provide appropriate assistance to elderly, disabled, or mobility-challenged passengers.
Maintain passenger confidentiality and comply with HIPAA and company privacy policies.
Communicate courteously with passengers, caregivers, facilities, and dispatch about trip status and issues.
Follow schedules and routes assigned by dispatch and promptly communicate delays or changes.
Use company technology, including tablets, phones, MDTs, and apps, to receive trips, update statuses, and capture signatures.
Accurately complete trip logs, mileage and time records, and required paper or electronic documentation.
Report no-shows, cancellations, incidents, and changes accurately and promptly.
Keep vehicles clean, organized, and presentable inside and out.
Follow infection-control and sanitation procedures, including cleaning spills or bodily fluids when required.
Ensure adequate fuel and supplies, including securement equipment, PPE, and forms, before and during shifts.
Comply with company policies, broker rules, and applicable state and local regulations.
Maintain required licenses, driving-record standards, medical clearances, and certifications.
Attend required training sessions, safety meetings, and performance reviews.