NEMT Dispatcher & Patient Services Coordinator

F A I T H Behavioral Services and Wellness Center•North Las Vegas, NV

80d•Onsite

About The Position

This role serves as the primary point of contact for clients, visitors, and medical partners, requiring a professional demeanor and excellent communication skills. The position involves managing dispatch duties, including scheduling transportation, inspecting vehicles, and maintaining inventory. It also encompasses patient services, ensuring accurate information is collected and clients are assisted professionally. The ideal candidate will be organized, capable of multitasking in a fast-paced environment, and able to remain calm under pressure.

Requirements

High school diploma or equivalent required
Customer service experience: 2 years required
Demonstrate strong communication skills and the ability to assist clients professionally in person and by phone
Dispatch experience: 2 years required
Experience with scheduling, routing, and coordinating transportation logistics in a fast-paced environment
Comfort using computer programs, scheduling software, and multi-line phone systems
General software knowledge is helpful
Professionalism: Serve as the first point of contact for clients, visitors, and medical partners.
Communication Skills: Greet clients, identify their needs, and provide clear, accurate assistance.
Interpersonal Skills: Work closely with clients, drivers, medical staff, and internal team members.
Handle stressful interactions with empathy and maintain composure.
Nerves of Steel: Remain calm, focused, and decisive when emergencies or urgent situations arise.
Technology Skills: Operate a multi-line phone system, scheduling software, dispatch tools, and basic computer programs.
Organization: Keep yourself and the workspace organized.
Multitasking Capability: Handle phone calls, walk-ins, scheduling tasks, and daily responsibilities simultaneously.

Nice To Haves

Experience communicating with hospital staff, discharge planners, nurses, case managers, and clinic personnel
Ability to gather accurate trip details from medical facilities, confirm patient readiness, and coordinate stretcher or wheelchair transport
Familiarity with medical terminology, patient mobility levels, and facility procedures

Responsibilities

Answer and return phone calls, take messages, direct calls, and provide clear, accurate responses to general client questions.
Collect required trip information, input data accurately, and schedule transportation in alignment with company procedures.
Inspect vehicles to ensure they are ready for service, properly equipped, and meet safety and cleanliness standards.
Distribute driver keys, trip sheets, and required documentation at the start of each shift.
Maintain accurate counts of wheelchairs, gurneys, and other equipment to support daily operations.
Ensure all trip documentation and keys are returned, reviewed, and properly filed.