Neighborhoods Manager

City of New York•New York City, NY

About The Position

The Campaign Finance Board seeks a manager to lead its Neighborhoods Team, a sub-team within the Education team in the Public Affairs Division. The team builds trusted relationships with community-based partners and delivers in-language voter education to communities with historically low voter turnout, focusing on South Brooklyn, Northcentral Queens, the South Bronx, and East New York. Its work includes coordinating with community-based organizations, faith-based institutions, libraries, local groups, and other partners to share election information and provide educational workshops on topics such as why and how to vote, voting rights, campaign finance, and the CFB’s Matching Funds Program. The Manager leads, coaches, and supports neighborhood-based Coordinators and Specialists delivering partnership-building and education across 13 languages. The position provides individualized supervision and professional development, helps staff navigate challenges, advocates for team resources, and cultivates a supportive, accountable, and empowering team environment. The Manager oversees engagement strategies for priority geographies and works with the Deputy Director to refine strategy, manage the budget, measure impact, and coordinate internal collaborations. The role also manages high-profile relationships with coalitions, civic leaders, and institutions serving diverse immigrant populations, and sets the direction for curriculum, training, and development to ensure content is accurate, accessible, and relevant to people who speak a language other than English. The successful candidate will bring strong leadership, organizational, communication, and collaboration skills; sound judgment in ambiguous situations; and the ability to manage experienced staff with varied strengths and needs. The work calls for empathy, adaptability, self-awareness, accountability, and the ability to balance care and flexibility with clear expectations. The agency seeks someone passionate about making voting, contributing to candidate campaigns, and running for office inclusive for people most marginalized in society, and who is aware of or interested in deepening their understanding of how oppression manifests in government systems. The Campaign Finance Board is a nonpartisan, independent city agency whose mission is to make local democracy more open, transparent, and equitable. Its Public Affairs Division engages New Yorkers and informs and encourages their participation in elections through community engagement, language access, marketing and digital communications, and public relations. The agency’s work includes the citywide Voter Guide, the official citywide Debates Program, NYC Votes, and the public matching funds program.

Requirements

Knowledge of immigrant and LOTE community ecosystems, cross-sector organizations, coalitions, and civic engagement infrastructure across NYC priority neighborhoods.
Knowledge of partnership development models, including paid partnerships, multilingual engagement strategies, and community-based collaboration structures.
Knowledge of learning theory, adult education, and instructional design for community-based, multilingual, and nontraditional learning environments.
Knowledge of language-access standards and best practices, including interpretation, translation, multilingual content delivery, and culturally responsive communication.
Knowledge of civic engagement systems, voter education, and barriers affecting immigrant and LOTE voters across NYC neighborhoods.
Expertise facilitating and leading collaboration across diverse teams.
Data skills in systems such as Salesforce and Excel for tracking engagement, partnership outcomes, and education metrics and translating insights into strategic decisions, reporting, and program improvement.
Initiative and ownership in decision-making and driving neighborhood engagement strategy, partnership development, and program execution.
Strategic stakeholder management and relationship-building skills with high-profile partners.
Ability to conduct quality assurance and content review for accuracy, accessibility, cultural relevance, and multilingual engagement.
Ability to manage day-to-day team operations, neighborhood engagement strategies, and program execution in alignment with organizational priorities.
Ability to ensure consistent, accurate tracking of partner interactions, engagement metrics, and program data across neighborhood strategies.
Ability to represent the organization credibly and confidently in public, community, and professional settings.
Ability to design and oversee scalable education and engagement systems for consistent delivery across neighborhoods and multilingual communities.
Ability to coach and develop staff facilitators for effective multilingual and diverse community engagement.
Detail-oriented, with a focus on quality, accuracy, accessibility, and cultural responsiveness while maintaining a strategic perspective.
Adaptability and comfort with ambiguity in evolving engagement, operational, and strategic environments.
High emotional intelligence, self-awareness, and relational awareness.
Integrity and accountability in managing public-facing work, partnerships, and community relationships.
Candidates must submit both a resume and a cover letter via attachment or through the SmartRecruiters “Message to Hiring Team” field.

Nice To Haves

Experience managing people and cultivating a collaborative, supportive, and accountable team culture.
Experience working within or partnering with government agencies or public-sector institutions, particularly in community engagement, civic participation, or public service.
Fluency in one or more of Arabic, Bengali, Cantonese, Haitian Creole, Hindi, Korean, Mandarin, Polish, Punjabi, Spanish, Russian, or Urdu.
Located in and familiar with one of the NYC Votes priority neighborhood clusters of South Brooklyn, East Brooklyn, the South Bronx, or North Central Queens.

Responsibilities

Lead, manage, and develop a team with varying levels of responsibility.
Create tailored career development plans for team members, aligned with their goals and agency objectives.
Set performance expectations, conduct regular performance evaluations, and provide continuous actionable feedback.
Guide staff career progression and establish structured growth opportunities.
Set employee standards and goals and ensure staff projects support agency priorities.
Develop and oversee strategic community engagement and education plans for South Brooklyn, Northcentral Queens, the South Bronx, and East New York, aligned with unit and division goals.
Lead Neighborhoods Team program design, partnership recruitment, and day-to-day operations.
Manage engagement and education strategies across multiple languages and communities using voter turnout data, demographic analysis, and policy insights.
Collaborate with Strategy, Product, and Operations (SPO), Data, Language Access, and Marketing & Digital Communications (MDC) to develop culturally relevant, impactful education strategies.
Cultivate and manage relationships with community-based organizations, local groups, coalitions, civic leaders, and government institutions serving LOTE communities and NYC Votes priority neighborhoods.
Identify high-impact partnership opportunities and design collaborative initiatives to extend organizational reach and improve service delivery.
Build and oversee the Neighborhoods partnership portfolio in the CRM, identify gaps, and implement relationship management and recruitment plans.
Set the strategic direction for voter education programming, ensuring curricula, workshops, and trainings align with agency goals and are accessible and responsive to LOTE voters.
Oversee and support staff in planning and delivering community conversations, trainings, and workshops in virtual, in-person, small-group, classroom, and experiential formats.
Coordinate with Language Access to obtain interpretation services and translation of learning materials.
Guide staff collaboration with partner organizations so NYC Votes education content reflects community input, cultural relevance, and linguistic accessibility.
Design and develop efficient internal processes to streamline operations and improve organizational effectiveness.
Establish and maintain standard operating procedures (SOPs) that guide consistent work aligned with organizational goals.
Seek staff feedback and use it to initiate improvements to internal processes.