Neighborhoods Manager

City of New York•New York, NY

8d•$105,000 - $120,000

About The Position

The Campaign Finance Board is seeking a manager to lead its Neighborhoods Team, a sub-team within the Education team in the Public Affairs Division. The team builds relationships with community-based partners and delivers in-language voter education to communities with historically low voter turnout. Its priority neighborhoods include South Brooklyn, Northcentral Queens, the South Bronx, and East New York, and its work reaches voters across 13 languages. The team partners with community-based organizations, faith-based institutions, libraries, local groups, and other organizations to share election information and provide educational workshops on topics such as voting, voting rights, campaign finance, and the CFB’s Matching Funds Program. The Manager leads, coaches, and supports neighborhood-based Coordinators and Specialists, providing individualized supervision and professional development while establishing clear expectations and accountability. The role oversees engagement strategies in each priority geography and works with the Deputy Director to refine strategy, manage the budget, measure impact, and coordinate across the organization. The Manager also develops and manages relationships with coalitions, civic leaders, and institutions serving diverse immigrant populations, and sets the direction for curriculum, training, and staff development so educational content is accurate, accessible, and relevant to people who speak a language other than English. The position requires strong leadership, organization, communication, collaboration, and people-management skills. The Manager must be comfortable navigating ambiguity and exercising judgment with empathy, adaptability, self-awareness, and accountability. The role includes setting strategic plans for community engagement and education, overseeing program design and operations, building partnership systems, guiding accessible multilingual education, and improving internal workflows and procedures. Candidates who are passionate about inclusive voting and civic participation, and interested in how systemic oppression affects government systems, are encouraged to apply. The agency particularly encourages applications from people of color/the global majority, people who speak a language other than English, LGBTQ people, people with disabilities, and people with other marginalized identities.

Requirements

Strong leadership, organizational, communication, and collaboration skills.
Strong people-management skills, including the ability to coach and develop staff, provide individualized support, advocate for team needs, and balance care and flexibility with clear expectations and accountability.
Ability to manage multiple experienced staff with distinct strengths, working styles, and needs.
Ability to understand the priorities of diverse communities and navigate complex cross-team projects and collaborations.
Comfort navigating ambiguity and gray areas and exercising sound judgment in nuanced situations with competing perspectives and priorities.
Interpersonal strengths including empathy, self-awareness, adaptability, self-accountability, and the ability to support staff through challenges and setbacks.
Knowledge of immigrant and LOTE community ecosystems, cross-sector organizations, coalitions, and civic engagement infrastructure across NYC priority neighborhoods.
Knowledge of partnership development models, including paid partnerships, multilingual engagement strategies, and community-based collaboration structures.
Knowledge of learning theory, adult education, and instructional design for community-based, multilingual, and nontraditional learning environments.
Knowledge of language-access standards and practices, including interpretation, translation, multilingual content delivery, and culturally responsive communication.
Knowledge of civic engagement systems, voter education, and barriers affecting immigrant communities and LOTE voters across NYC neighborhoods.
Expertise facilitating and leading collaboration across diverse organizational teams.
Data skills using systems such as Salesforce and Excel to track engagement performance, partnership outcomes, and education metrics and to translate insights into strategic decisions, reporting, and program improvement.
Initiative and ownership in decision-making and in driving neighborhood engagement strategy, partnership development, and program execution.
Strategic stakeholder management and relationship-building skills to advance multilingual education and neighborhood engagement programs.
Ability to conduct quality assurance and content review for accuracy, accessibility, cultural relevance, and multilingual engagement.
Ability to manage day-to-day team operations, neighborhood engagement strategies, and program execution in alignment with organizational priorities.
Ability to ensure consistent, accurate, and strategic tracking of partner interactions, engagement metrics, and program data across neighborhood strategies.
Ability to represent the organization credibly and confidently in public, community, and professional settings.
Ability to design and oversee scalable education and engagement systems for consistent delivery across neighborhoods and multilingual communities.
Ability to coach and develop staff facilitators for effective multilingual and diverse community engagement.
Detail-oriented, with strong attention to quality, accuracy, accessibility, and cultural responsiveness while maintaining a strategic perspective.
High emotional intelligence, self-awareness, and relational awareness; integrity and accountability in public-facing work and community relationships.
Candidates must submit both a resume and a cover letter.
Bachelor’s degree from an accredited college, including or supplemented by at least 12 semester credits in a listed or closely related field, and one year of satisfactory full-time experience in a listed or closely related field; or a four-year high school diploma or equivalent and five years of such experience; or equivalent education and/or experience.

Nice To Haves

Experience managing people and cultivating a collaborative, supportive, and accountable team culture.
Experience working within or partnering with government agencies or public-sector institutions, particularly in community engagement, civic participation, or public service.
Fluency in one or more of the following languages: Arabic, Bengali, Cantonese, Haitian Creole, Hindi, Korean, Mandarin, Polish, Punjabi, Spanish, Russian, or Urdu.
Located in and familiar with one of NYC Votes’ priority neighborhood clusters: South Brooklyn, East Brooklyn, the South Bronx, or North Central Queens.

Responsibilities

Lead, manage, coach, and develop a team with varying levels of responsibility.
Create individualized career development plans, establish clear performance expectations, conduct regular evaluations, and provide actionable feedback and guidance on career progression.
Set employee standards and goals, aligning staff projects and tasks with agency priorities.
Develop and oversee community engagement and education strategies across South Brooklyn, Northcentral Queens, the South Bronx, and East New York, aligned with unit and division goals.
Oversee program design, partnership recruitment, and day-to-day Neighborhoods Team operations.
Use voter-turnout data, demographic analysis, and policy insights to tailor engagement and education strategies across languages and communities.
Collaborate with Strategy, Product, and Operations (SPO), Data, Language Access, and Marketing & Digital Communications to develop culturally relevant and impactful education strategies.
Cultivate and manage relationships with community-based organizations, local groups, coalitions, civic leaders, and government institutions serving LOTE communities and priority neighborhoods.
Identify high-impact partnership opportunities and design collaborative initiatives to expand organizational reach and improve service delivery.
Build and oversee the Neighborhoods partnership portfolio in the CRM, identify gaps, and implement relationship-management and recruitment plans.
Set the direction for educational programming, ensuring curriculum, workshops, and trainings align with agency goals and are accessible and responsive to LOTE voters.
Oversee and support staff planning and delivery of community conversations, trainings, and workshops in virtual, in-person, small-group, classroom, and experiential formats.
Coordinate with Language Access to arrange interpretation and translation of learning materials.
Guide collaboration with partner organizations so NYC Votes education content reflects community input, cultural relevance, and linguistic accessibility.
Design and develop efficient internal processes to streamline operations and improve organizational effectiveness.
Establish and maintain standard operating procedures (SOPs) for consistent work aligned with organizational goals.
Seek staff feedback and use it to initiate improvements to internal processes.