Manager

Andasol Management, Inc. • Mokena, IL

6d • $20 - $24

About The Position

The Manager oversees the day-to-day operations of a self-storage property and takes ownership of the location they manage. Reporting directly to the District Manager, the Manager provides excellent customer service, manages rentals and collections, and proactively maintains the property’s cleanliness. The role works independently, both indoors and outdoors, completes daily and monthly checklists, and is responsible for daily property operations.

Requirements

• Valid driver’s license, insurance, and working transportation to travel between properties or conduct other work-related business.
• At least 2 years of experience in a customer-facing role.
• Weekend availability and ability to work independently.
• Office skills, including organization, writing, basic math, and computer skills.
• Excellent communication and interpersonal skills, with sound decision-making ability.
• Strong customer service skills and a passion for helping others.
• Ability to stand, sit, crawl, bend, climb or balance on a ladder, and transport, lift, or move up to 35 pounds.

Nice To Haves

• At least 1 year of leadership experience or experience in a supervisory role.

Responsibilities

• Achieve key performance indicators for site occupancy, site audit score, customer reviews, insurance penetration, and annual delinquency percentages.
• Exceed sales goals by promoting units and supplies, following up on leads, and generating positive reviews.
• Guide customers through the rental process, including offering insurance, handling third-party products and services, and conducting site tours.
• Perform daily cleaning and maintenance, including sweeping, cleaning and dusting interior areas, and maintaining exterior grounds and curb appeal free of debris.
• Conduct site auctions, balance cash drawers, handle cash and payments, complete daily and monthly checklists and lock checks, make collection calls, and inspect units for market readiness.
• Provide customer service through multiple communication channels to internal and external customers and manage customer complaints.
• Deliver bank deposits and mail daily, and maintain inventory of supplies and maintenance equipment.
• Manage people and resources at the property level to ensure daily operations are completed.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) matching program
• Vacation time
• Sick time
• Bonuses
• Holiday pay
• Referral program
• Discounted storage
• Education assistance program
• Employee assistance program
• Residency opportunities, subject to performance and tenure eligibility
• Employee discount store
• Work/life balance
• Growth opportunities
• Mileage reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed