Neighborhood Outreach Coordinator - South Seattle

Evergreen Treatment Services & REACH•Seattle, WA

5d•$82,500 - $96,500•Onsite

About The Position

The Neighborhood Outreach Coordinator is part of Evergreen Treatment Services’ REACH Outreach Team and focuses on people living unhoused or experiencing unmet behavioral health needs in Seattle’s North Rainier neighborhoods, including Beacon Hill and Mt. Baker. The role provides low-barrier resource navigation, maintains client engagement with case management services, and develops partnerships with service providers and community stakeholders to coordinate care. The position is based at the Rainier Beach REACH office and is an in-person, direct-service role, with most work conducted in the field. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with a 30-minute lunch break; hours may be flexed for targeted outreach outside that schedule in coordination with ETS REACH and S-NIF partners. The Coordinator proactively engages unhoused and unstably housed individuals, assesses needs and barriers to services, reconnects clients with existing services, and coordinates referrals. The role develops community-based harm reduction plans, provides education on safer drug use and overdose prevention, and coordinates care with community groups and other providers while safeguarding client confidentiality. The Coordinator also collaborates with the Seattle Neighborhood Impact Framework and other neighborhood partners on person-centered care coordination, community education, resource allocation, and neighborhood-level service planning. The position includes daily field outreach, case conferencing, documentation, data entry, advocacy, and participation in program evaluation and quality improvement. The Coordinator uses clinical supervision, psychiatric consultation, and peer support to inform interventions, develop resources, and support self-care. The work may take place in encampments, temporary shelters, and other nontraditional service settings. Regular travel throughout King County and, as needed, outside the county is required. The role may involve transporting clients in an agency vehicle and exposure to challenging client behaviors, illicit drug residues, fumes, and biohazardous materials; ETS provides safety policies, procedures, and training.

Requirements

High school diploma or equivalent.
At least five years of experience in work related to social work or outreach programs.
Experience providing services to people with addictions from a harm reduction perspective.
Understanding of racial justice and social equity, and commitment to an equitable environment for clients, patients, and staff.
Ability to establish and maintain effective working relationships with people from varied ethnic, socioeconomic, and cultural backgrounds.
Ability to work compassionately with community members affected by others’ unmet behavioral health needs.
Ability to use communication platforms and coordinate communication with multidisciplinary partners.
Understanding of HIPAA and 42 CFR privacy practices, releases of information, informed consent, and client-care communication and privacy practices.
Understanding of crisis-care coordination and documentation practices.
Strong training and facilitation skills, including the ability to deliver ETS Community Education Program materials to varied audiences and support provider meetings.
Strong interpersonal, verbal, and written communication skills.
Excellent organizational skills; ability to prioritize, work independently, and complete tasks efficiently and on time.
Dependability, ability to work under pressure, receptiveness to change, willingness to learn, and a cooperative approach to problem solving.
Flexibility as a team player and strong attention to detail.
Ability to maintain confidentiality and exercise discretion with sensitive information.
Ability to set boundaries, resolve conflict, and de-escalate issues.
Computer literacy and basic knowledge of Microsoft Office or equivalent tools, including email and calendaring, attachments, chat, calls, videoconferencing, web searches, and website benchmarking.
Ability to travel regularly throughout King County and to other locations as needed.
Ability to obtain and maintain First Aid and CPR certification within six months of employment.
A valid driver’s license and acceptable driving record are required if using a program vehicle.

Nice To Haves

Bachelor’s or master’s degree in health and human services.
Experience with case management, homelessness, and co-occurring disorders.
Qualifying bilingual or multilingual language proficiency may make employees eligible for an additional $1,000.
Qualifying advanced educational credentials may make employees eligible for an additional $1,000.

Responsibilities

Conduct daily street outreach, spending approximately four to six hours in the field engaging people who may be hesitant to access traditional services.
Proactively assess the needs, service connections, barriers, and resource or system gaps affecting unhoused, unstably housed, or otherwise at-risk individuals in the neighborhood.
Develop community-based harm reduction plans with clients and provide education on safer drug use, overdose prevention, and harm reduction resources.
Coordinate client care and communicate with stakeholders while balancing care-linkage and crisis-coordination needs with privacy laws and client confidentiality.
Participate in case conferencing with outreach and social service providers to plan supportive care for clients facing barriers to services.
Provide community-based education and training to local partners about social systems, client needs, and local programming.
Identify gaps and barriers in community resources and advocate for systemic changes to improve access to care.
Identify service providers, stakeholders, City departments, and other partners to include in the Neighborhood Impact Framework communications structure.
Coordinate daily with North Rainier collaborators and complete timely documentation, case notes, and service coordination.
Maintain accurate and confidential client records in accordance with organizational policies and legal requirements.
Participate in program evaluation and quality improvement activities.
Use clinical supervision, psychiatric consultation, and peer support to explore intervention strategies, develop resources, and support self-care and burnout prevention.
Provide services consistent with ETS and REACH policies and procedures.
Travel throughout King County and to other locations as needed to support program operations and client services.
Obtain and maintain First Aid and CPR certification within the first six months of employment.
Transport clients in agency fleet vehicles when needed and in accordance with organizational policies and licensing requirements.

Benefits

Medical and dental benefits; voluntary vision benefits.
403(b) retirement plan with employer match starting at 2% after one year, and a Roth IRA.
Basic life and accidental death and dismemberment coverage.
Flexible spending accounts for health and dependent care.
Employee Assistance Program.
Voluntary long-term disability coverage.
Vacation: two weeks per year, available after six months.
Sick leave: 24 days per year, available after 30 days.
Mental health leave: 12 days per year, available after 30 days.
12 holidays per year and one floating holiday per year.