Neighborhood Outreach Coordinator - South Seattle

Evergreen Treatment Services•Seattle, WA

5d•Onsite

About The Position

The Neighborhood Outreach Coordinator is part of Evergreen Treatment Services’ REACH Outreach Team and focuses on engaging people living unhoused in the North Rainier neighborhoods, including Beacon Hill, Mt. Baker, and nearby micro-neighborhoods. The position provides low-barrier resource navigation, supports continued engagement with case management, assesses needs and barriers, and coordinates referrals and care with appropriate providers. The Coordinator also works with community groups to address unmet behavioral health needs and resolve neighborhood concerns while protecting client confidentiality. The position is housed in ETS REACH and works in close collaboration with local stakeholders, service providers, emergency response teams, and partners in the Seattle Neighborhood Impact Framework (S-NIF). This neighborhood-focused work coordinates outreach, case management, community organizations, and City of Seattle partners to align resources and provide individualized support. Services are grounded in harm reduction, respect, dignity, racial equity, and social justice. This is an in-person, full-time direct-service position, normally Monday through Friday, 8:00 a.m. to 5:00 p.m., with a 30-minute lunch break. The Coordinator spends most work time in the field and is based at the Rainier Beach ETS REACH office. Hours may be flexed, by agreement with ETS REACH and S-NIF partners, to support targeted outreach such as weekend community events. The role involves regular travel throughout King County and may include work in encampments, temporary shelters, and other nontraditional service settings.

Requirements

High school diploma or equivalent.
At least five years of experience in work related to social work or outreach programs.
Experience providing services to people with addiction from a harm reduction perspective.
Understanding of racial justice and social equity, and commitment to an equitable environment for clients, patients, and staff.
Ability to establish and maintain effective working relationships with people from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
Ability to work compassionately and effectively with community members affected by serious and unaddressed behavioral health issues.
Ability to navigate communication platforms and manage communication with multidisciplinary partners.
Understanding of HIPAA and 42 CFR privacy practices, releases of information, informed consent, and client-care communication and privacy practices.
Understanding of crisis care coordination and documentation practices.
Strong training and facilitation skills, including ability to deliver ETS Community Education Program materials and support provider meeting facilitation.
Strong interpersonal, verbal, and written communication skills.
Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks efficiently and on time.
Dependability, ability to work under pressure, receptiveness to change, willingness to learn, and a cooperative approach to problem solving.
Flexibility, teamwork, attention to detail, discretion, and ability to maintain confidentiality when handling sensitive information.
Ability to set boundaries, resolve conflict, and de-escalate issues.
Computer literacy and basic knowledge of Microsoft Office Suite or equivalent, including email and calendaring, attachments, chat, calls, videoconferencing, web searches, and website benchmarking.
Obtain and maintain First Aid and CPR certification within the first six months of employment.
If using a program vehicle, a valid driver’s license and acceptable driving record are required.

Nice To Haves

Bachelor’s or master’s degree in health and human services.
Experience with case management, homelessness, and co-occurring disorders.
Qualifying bilingual or multilingual language proficiency may qualify for an additional $1,000.
Qualifying advanced educational credentials may qualify for an additional $1,000.

Responsibilities

Conduct daily street outreach to people who may be hesitant to access traditional services, spending approximately 4–6 hours in the field and the remaining time in coordination meetings or documentation.
Proactively assess the needs, existing resource connections, service engagement barriers, and resource or system gaps of people who are unhoused, unstably housed, or presenting with behavioral health needs in the neighborhood.
Develop community-based harm reduction plans with clients to reduce risks associated with drug use and unmet mental health needs.
Educate clients about safer drug use, overdose prevention, and harm reduction resources, including syringe exchange, MOUD, and co-occurring outpatient programming.
Coordinate care and communicate with North Rainier collaborators and other stakeholders while balancing care linkage and crisis coordination needs with client privacy requirements.
Participate in case conferences with outreach and social service providers to develop supportive care plans for clients facing significant barriers to services.
Provide community-based education and training to local partners about social systems, client needs, and local programs.
Identify gaps and barriers in community resources and advocate for systemic changes that improve access to care.
Identify service providers, stakeholders, City departments, and other partners to include in the Neighborhood Impact Framework communication structure.
Maintain timely coordination, clear documentation, case notes, and accurate confidential client records in accordance with organizational policies and legal requirements.
Participate in program evaluation and quality improvement activities.
Use clinical supervision, psychiatric consultation, and peer support to explore intervention strategies, resource development, self-care, and burnout prevention.
Provide services consistent with ETS and REACH policies and procedures.
Travel throughout King County and other locations as needed to support program operations and client services; transport clients in agency fleet vehicles when required and permitted by policy.

Benefits

Medical and dental benefits, plus voluntary vision benefits.
403(b) retirement plan with employer match starting at 2% after one year, and Roth IRA.
Basic life and accidental death and dismemberment coverage.
Flexible spending accounts for health and dependent care.
Employee Assistance Program.
Voluntary long-term disability coverage.
Vacation: two weeks per year, available after six months.
Sick leave: 24 days per year, available after 30 days.
Mental health leave: 12 days per year, available after 30 days.
12 holidays per year and one floating holiday per year.