Outreach Coordinator

St. Luke's Health System•Boise, ID

About The Position

St. Luke’s Care Management is seeking an Outreach Coordinator to help patients navigate their health journey with greater support, connection, and confidence. The Care Management team partners with primary care teams to provide coordinated, patient-centered support for patients with complex health and care needs. Registered nurses and outreach coordinators work with patients, families, and interdisciplinary care teams to improve access, strengthen engagement, and support a connected healthcare experience. The position is embedded within the Parkcenter Family Medicine clinic, working alongside primary care providers and collaborating with RN Care Coordinators, pharmacy, behavioral health, and other care team members. The Outreach Coordinator connects patients to care and resources by conducting proactive outreach, identifying barriers, coordinating services and appointments, and connecting patients with appropriate health system and community resources.

Requirements

Bachelor’s degree or experience in lieu of degree.
Two years of experience.

Responsibilities

Support and reinforce participants’ health education and instruction.
Plan, coordinate, implement, and provide instruction, as appropriate, for organizational and community-based health promotion and wellness programs, including parenting classes, health education, lectures, support groups, health screenings, health fairs, and conferences.
Provide information and referral support to participants and clients for local and regional health and mental health providers, social service agencies, government agencies, crisis support services, and financial assistance programs.
Support and reinforce culturally competent health education and instruction; provide ongoing social support and advocacy using participatory decision-making to help participants access needed services and promote continuity of care by monitoring participant goal achievements.
Accurately document participant encounters and actively supervise assigned cases, including following up with participants in community settings as applicable.
Problem-solve and prioritize issues within the scope of training, escalating more complex issues when needed.
Collaborate with team members to provide programs and services and collect and assess participant statistics for evaluation, funding, and reporting.
Assist with community benefit activities, including assessment, tracking, and implementation of community health initiatives, and developing and distributing class schedules and public relations materials.
Coordinate care with primary care and/or sub-specialty providers.
Perform other duties and responsibilities as assigned.
Conduct proactive patient outreach, help identify barriers to care, support coordination of services and appointments, and connect patients with health system and community resources.