NDIS Services Team Lead

Endeavour Foundation

4d • Hybrid

About The Position

Endeavour Foundation is seeking an NDIS Services Team Lead to lead a team of NDIS coordinators and rostering officers and help ensure high-quality enabling services for frontline Service Delivery teams. Reporting to the Operations Manager of Client Services, the role supports quality assurance, compliance, workforce optimisation, financial strategies, knowledge-sharing, and continuous improvement to enhance the end-to-end client experience. The position is full-time at 76 hours per fortnight, based in Cannon Hill, with a hybrid arrangement of three days in the office and two days working from home.

Requirements

• Experience working with the National Disability Insurance Agency (NDIA), including prior work with the NDIA or as a Support Coordinator.
• A track record of leading successful, high-performing teams; experience within NDIA or Support Coordination services is preferred.
• Proficiency in Microsoft Suite and relevant applications.
• Willingness to obtain a current National Criminal History check, Yellow Card, and Blue Card.
• Solid experience leading high-performing teams and a working knowledge of the NDIS, preferably with a focus on SIL.

Nice To Haves

• Tertiary qualification in business, community services, or a related field.
• Experience leading teams within NDIA or Support Coordination services.
• Working knowledge of the NDIS with a focus on SIL.

Responsibilities

• Lead a team to drive quality assurance, compliance, and exceptional service.
• Implement workforce optimisation and financial strategies that align with the organisation’s mission and deliver sustainable results.
• Coach and share knowledge across the organisation as a subject-matter expert.
• Contribute to continuous improvement and business strategies that enhance the end-to-end client experience.
• Lead a team of NDIS coordinators and rostering officers and support enabling services for frontline Service Delivery teams.

Benefits

• Salary packaging, including up to $15,900 of annual salary tax-free and up to $2,650 of pre-tax income for entertainment expenses.
• Free and confidential Employee Assistance Program counselling for staff and family members.
• Discounts on Corporate Private Health Insurance Plans, white goods, and appliances.
• Discounted family gym memberships through Paid Parental Leave.
• Reward and Recognition Program.
• Free flu vaccinations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed