Patient Services Team Lead

RadNet • Estero, FL

6h

About The Position

The Patient Services Team Lead leads and supports a patient services team at a RadNet imaging center. The role combines team guidance and front-office coordination with direct patient service, registration, scheduling, and administrative work. With guidance from the center manager, the Team Lead helps coordinate schedules, oversees front-office operations, supports hiring, and provides coverage for staff absences. The position also contributes to projects and process improvements that support center operations and quality patient care.

The role requires professional, compassionate interactions with patients, visitors, physicians, coworkers, and the public. It includes handling patient and insurance information, financial transactions, documentation, and patient health information in accordance with company policies and legal requirements.

Requirements

• At least 3 years of experience as a Patient Service Representative within a radiology center.
• High school diploma.
• Excellent communication and interpersonal skills.
• Computer skills.
• Problem-solving skills.
• Ability to build and maintain a strong team environment.
• Leadership attributes.
• Ability to exercise sound judgment and remain professional in all situations.
• Structured approach to work and ability to prioritize in a fast-paced environment.

Responsibilities

• Lead a team of employees and provide training, inspiration, and guidance to support their development.
• With guidance from the center manager, help coordinate work schedules and oversee front-office operations.
• Assist in interviewing candidates for front-office positions.
• Relieve staff for vacation and sick-time coverage.
• Greet incoming patients and visitors in a friendly, service-oriented manner.
• Act as a liaison between physicians and patients.
• Register patients, obtain insurance and patient information, collect signatures, and ensure required documentation is accurate and complete.
• Verify and update patient, physician, and insurance information to support proper billing, and collect co-pays and fees.
• Answer phones and schedule patients.
• Guide patients through the care process by explaining steps and responding to questions and concerns.
• Notify the appropriate team member when patients arrive and coordinate with back-office staff to support timely care.
• Participate in meetings.
• Assist with implementing and administering procedures and best practices to streamline center operations.
• Participate in or lead projects that support center operations and quality patient care.
• Safeguard patient property and patient health information.
• Safeguard on-site medications in accordance with company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information held on site or in patient portals.
• Maintain professional behavior and respond to the needs of patients and coworkers.
• Respect patient boundaries and cultural sensitivities.
• Interact diplomatically and sympathetically with patients, families, and the public in a clinical setting.
• Establish and maintain cooperative working relationships.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at RadNet imaging centers for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED