Patient Services Team Lead

Sonora Quest Laboratories / Laboratory Sciences of Arizona • Phoenix, AZ

2d • Onsite

About The Position

The Patient Services Team Lead helps oversee patient diagnostic care at the patient service center on Bell Road and the 51 in Phoenix, Arizona. The role is actively responsible for an assigned department and serves as an initial resource and communication liaison between immediate staff, other departments, and Patient Services management. The Team Lead assists with and resolves issues and reports to and works under the guidance of the Area Supervisor.

The position performs technical or administrative work at an advanced level of competency and efficiency. It is actively involved in patient and process quality improvement while maintaining compliance with regulatory agencies.

Requirements

• Education consistent with a high school diploma or equivalent.
• Two years of experience within a clinical laboratory in the phlebotomy/test management area, demonstrating strong knowledge and understanding of the clinical laboratory.
• Ability to perform complex problem solving and demonstrate leadership skills.
• Effective oral and written communication and information delivery skills.
• Advanced computer skills.
• Excellent customer service skills.
• Working knowledge of regulatory, accrediting, and compliance requirements.
• Good leadership, communication, and interpersonal skills.
• For placement in the Mobile/Long Term Care department, ADHS Fingerprinting Certification or the ability to obtain it is required.
• For IOP placement, execution of a Confidential Information and Restrictive Covenant Agreement is required.
• A valid driver’s license and eligibility for coverage under the company auto insurance policy may be required.

Nice To Haves

• Previous management experience or participation in management training programs.
• Associate degree or equivalent experience.
• National phlebotomy certification.

Responsibilities

• Oversee an assigned department and support patient diagnostic care at the patient service center.
• Serve as an initial resource and communication liaison between immediate staff, other departments, and Patient Services management.
• Assist with and resolve issues, and report to and work under the guidance of the Area Supervisor.
• Perform technical or administrative work at an advanced level of competency and efficiency.
• Participate in patient and process quality improvement while remaining compliant with regulatory agencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED