National Sales Manager

Caesars Entertainment•Reno, NV

About The Position

The National Sales Manager - Caesars Entertainment supports the Meeting and Convention Sales team in achieving the company’s financial goals through business discovery, contract negotiation, customer engagement, and client experiences. The role solicits and solidifies business and manages customers visiting the region for site inspections, industry and customer events, and on-site programs. The position represents Caesars Entertainment in its assigned market and travel opportunities, builds customer and internal relationships, and partners with Meeting Operations to deliver on customer commitments. It also communicates property, competitive market, and destination updates to Sales Leadership and Property Management and maintains customer records and follow-up details in Salesforce.

Requirements

Proven experience selling hospitality to a diverse set of customers.
Established customer base.
Extensive experience managing an in-market sales force working remotely.
Track record of consistent performance and accountability using multiple sales approaches and managing complex sales with a diverse group of customers.
Excellent oral, written, verbal communication, interpersonal, and presentation skills.
Neat and professional appearance.
Ability to act quickly and exercise good judgment under pressure or in conflict situations.
Ability to work in a high-volume, fast-paced environment with frequent interruptions.
Enthusiastic, efficient, and able to work well with coworkers and management.
Flexible working hours, including availability on weekends and holidays; long hours are involved.
Ability to travel.
Must be at least 21 years old.

Nice To Haves

BA/BS degree preferred but not required.
Two or more years of prior hotel meeting sales experience preferred.

Responsibilities

Solicit and solidify business opportunities within the assigned market segment.
Conduct site inspections for yourself and team members, coordinating client communications and planning, transportation, hotel accommodations and upgrades, customized amenities, restaurant and show reservations, and other details that support a differentiated customer experience.
Document customer experiences, feedback, preferences, communications, and follow-up steps in Salesforce for yourself or the relevant sales manager.
Build relationships with group and meetings customers by entertaining them during business visits, including hosting meals or shows.
Work with Meeting Operations to attend pre-cons, plan daily meet-and-greets, and coordinate customer entertainment during on-site programs to exceed expectations and secure future business.
Assist with developing and executing assigned customer and industry events in Reno, Nevada, including travel and tradeshow opportunities and partnerships with Visitors and Convention Authorities/Bureaus.
Represent Caesars Entertainment on assigned travel opportunities for the market.
Communicate property, competitive market, and destination updates to Sales Leadership and Property Management.
Build relationships with Meeting Operations to strengthen knowledge of property details and deliver on customer commitments.
Complete and submit expense reports by specified due dates.
Negotiate and understand contract language.