National Rental Center Manager

LIFTING GEAR HIRE CORP • San Francisco, CA

1d

About The Position

The National Rental Center Manager oversees operational aspects of LGH Rental Centers nationwide, ensuring consistency in quality, safety, productivity, and customer satisfaction. The role leads and holds Regional Rental Center Managers accountable while supporting Rental Center teams through strategic initiatives focused on operational excellence, training, and continuous improvement.

The manager directs regional teams, develops staffing and workflow efficiency, oversees operational budgets and resources, and collaborates with Sales, Quality, Safety, HR, Operations, and executive leadership. The position establishes and enforces policies and procedures in line with LGH and OSHA requirements, leads nationwide safety and quality initiatives, and uses performance data, audits, and location visits to identify risks and opportunities. The role also oversees training priorities and quality-control corrective actions across locations.

The position directly supervises Regional Rental Center Managers and indirectly oversees rental center Foremen and Assistant Foremen through those managers. Supervisory duties include hiring, training, mentoring, evaluating, rewarding, and disciplining employees as appropriate. Compensation is commensurate with experience and includes a competitive salary.

Requirements

• High school diploma or equivalent; equivalent operational leadership experience may be considered.
• Minimum 8–10 years of experience in operations, logistics, or rental management.
• At least 5 years in a multi-site leadership role.
• Proven ability to manage and develop teams across multiple locations.
• Demonstrated success in process improvement and strategic execution.
• Leadership and team management skills.
• Strategic planning and project management skills.
• Data analysis and reporting skills.
• Safety and quality assurance skills.
• Oral and written communication and collaboration skills.
• Conflict resolution and interpersonal skills.
• Computer proficiency, including ERP systems and Microsoft Office.
• Time and resource management skills.
• Must be legally authorized to work in the United States; work visa sponsorship is unavailable.
• Employment offers are contingent upon passing a background/driver's history check, previous employment verification, hair follicle drug test, and DOT physical.

Responsibilities

• Foster a culture of accountability, professionalism, and teamwork aligned with LGH’s mission and values.
• Mentor and coach Regional Rental Center Managers in leadership, communication, and decision-making.
• Collaborate with HR on staffing, hiring, retention, performance reviews, and succession planning.
• Lead initiatives to improve staffing, workflow efficiency, equipment utilization, and cost control.
• Manage operational budgets for rental centers in the area of responsibility, approve major expenditures, and ensure responsible use of company resources.
• Collaborate with Sales, Quality, Safety, and HR to ensure consistent standards and communicate operational conditions and opportunities to executive leadership.
• Direct Regional Rental Center Managers to ensure operational consistency and alignment with company goals across North American Rental Centers.
• Implement nationwide programs for safety, quality control, equipment readiness, and employee development.
• Standardize and oversee national safety audits to ensure rental centers meet or exceed LGH safety expectations.
• Monitor rental center performance, productivity metrics, and service standards.
• Establish, review, and enforce policies and procedures to ensure compliance with LGH and OSHA requirements.
• Collaborate with Operations and Executive Leadership to develop and execute short- and long-term operational strategies supporting company growth.
• Analyze performance data, audits, and rental center visits to identify trends, risks, and improvement opportunities.
• Partner with training staff to identify training priorities and align programs for Foremen, Assistant Foremen, and shop rental center employees.
• Collaborate with Leadership, IT Training, and QA/Product Training teams to scope, schedule, and support training initiatives.
• Analyze quality-control results, validate corrective action plans, and ensure effective implementation.
• Directly supervise Regional Rental Center Managers and indirectly oversee rental center Foremen and Assistant Foremen through Regional Rental Center Managers.
• Hire, train, mentor, evaluate, reward, and discipline employees as appropriate, while maintaining team harmony and alignment.
• Conduct weekly safety, operations, manager coaching, capacity, and customer-escalation reviews; monthly business performance, fleet readiness, rental center, talent, and cross-functional reviews; quarterly strategy, capital planning, process improvement, and succession planning; and annual strategic planning, budgeting, organizational review, and goal setting.

Benefits

• Paid holidays, sick time, and vacation time.
• Full benefits package including medical, dental, vision, short-term disability, and basic life insurance.
• Additional optional voluntary benefits.
• Vested 401(k) with 5% company match.
• Continual, comprehensive, industry-leading training program.
• Competitive salary commensurate with experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED