Operations Manager - USCIS National Records Center

FedWriters, Inc.•Lee's Summit, MO

6d•Onsite

About The Position

The Operations Manager will support U.S. Citizenship and Immigration Services (USCIS) by managing day-to-day production at the USCIS National Records Center, the central repository for millions of immigration files. The role leads supervisors and hourly staff across a 24/7 operation and addresses operational issues in real time to ensure files, mail, and records requests are handled accurately and on schedule. The position is contingent upon contract award. This is a full-time, on-site role based at the USCIS National Records Center in Lee’s Summit, Missouri, with a consistent daily presence. The NRC is an underground federal records facility operating 24/7. Its underground Extension Site in Kansas City, Missouri, operates from 6:00 a.m. to 6:00 p.m. Central Time, Monday through Friday. The manager must be available by phone, text, and email 24/7 for operational emergencies and able to report to the NRC for government meetings within two hours of notice. Free on-site parking is provided.

Requirements

Have a bachelor’s degree in program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting, or an active PMI Project Management Professional (PMP) certification in place of the degree.
Have at least 3 years of project, operations, site, or production management experience within the last 5 years.
Demonstrate experience resolving operational issues, monitoring customer satisfaction, developing and implementing operational procedures and policies, and analyzing training needs.
Have a Six Sigma Green Belt or be able to earn one within 180 days of contract award.
Be a U.S. citizen.
Have resided in the United States for at least 3 of the past 5 years.
Obtain a favorable USCIS Public Trust suitability determination, including an SF-85P background investigation with fingerprinting, before starting.
Be available by phone, text, and email 24/7 for operational emergencies and able to report to the NRC for government meetings within two hours of notice.

Nice To Haves

Already hold a Six Sigma Green Belt.
Experience running 24/7 or multi-shift operations.
A background in records, mailroom, warehouse, or document processing.
Experience supervising a large hourly Service Contract Act workforce.

Responsibilities

Manage daily production, staffing, and workload across all shifts at the National Records Center and its Extension Site.
Resolve operational issues and monitor customer satisfaction.
Write and implement operational procedures, policies, and standard operating procedures.
Assess training needs and ensure staff are trained and cross-trained.
Brief USCIS managers orally and in writing, and respond quickly to inquiries and special projects.
Serve as acting Program Manager when the Program Manager is away.