Operations Manager - USCIS Harrisonburg File Storage Facility

FedWriters, Inc.•Harrisonburg, LA

6d•Onsite

About The Position

The Operations Manager will run day-to-day operations at the USCIS Harrisonburg File Storage Facility, which houses more than 16 million immigration receipt files. The role leads supervisors and hourly staff across file, mailroom, and warehouse operations, addressing operational problems in real time and ensuring records are stored, retrieved, shipped, and destroyed accurately and on schedule. The position is contingent upon contract award. This is a full-time, on-site position at the USCIS Harrisonburg File Storage Facility in Harrisonburg, Virginia. The facility operates from 7:00 a.m. to 5:30 p.m. ET, Monday through Friday. The manager must be available 24/7 by phone, text, and email for operational emergencies and able to report to the facility for government meetings within two hours of notice. Free on-site parking is provided. The manager coordinates with the National Records Center in Lee’s Summit, Missouri, which oversees the Harrisonburg facility. FWI describes opportunities for internal promotion, professional development, and recognition and rewards programs. Pay is negotiable based on experience, education, and clearance level.

Requirements

Bachelor’s degree in program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting; an active PMI Project Management Professional (PMP) certification may substitute for the degree.
At least 3 years of project, operations, site, or production management experience within the last 5 years.
Demonstrated experience resolving operational issues, monitoring customer satisfaction, developing and implementing operational procedures and policies, and analyzing training needs.
Six Sigma Green Belt certification, or the ability to earn one within 180 days of contract award.
U.S. citizenship.
U.S. residency for at least 3 of the past 5 years.
Favorable USCIS Public Trust suitability determination, including an SF-85P background investigation with fingerprinting, required before starting.
Must be available 24/7 by phone, text, and email for operational emergencies and able to report to the facility for government meetings within 2 hours of notice.

Nice To Haves

Six Sigma Green Belt already obtained.
Experience managing warehouse, records storage, or distribution operations.
Background in mailroom or document processing.
Experience supervising a large hourly Service Contract Act workforce.

Responsibilities

Manage daily production, staffing, and workload across file operations, mailroom, and warehouse functions.
Resolve operational issues and monitor customer satisfaction.
Write and implement operational procedures, policies, and standard operating procedures (SOPs).
Assess training needs and keep staff trained and cross-trained.
Brief USCIS managers orally and in writing, and respond quickly to inquiries and special projects.
Coordinate with the National Records Center in Lee’s Summit, Missouri, which oversees the Harrisonburg facility.