Quality Manager - Federal Records Operations

FedWriters, Inc.•Lee's Summit, MO

6d•Onsite

About The Position

The Quality Manager leads quality control for a high-volume federal records operation supporting U.S. Citizenship and Immigration Services (USCIS). This role oversees quality activities, leads quality auditors and trainers, and ensures work meets federal standards and contract performance levels. The position is contingent upon contract award. This is a full-time, on-site position at the USCIS National Records Center in Lee’s Summit, Missouri, with a Monday through Friday schedule from 8:00 a.m. to 5:00 p.m. CT. The facility is an underground federal records operation that runs 24/7. Occasional travel to the USCIS Harrisonburg File Storage Facility in Harrisonburg, Virginia, may be required. Free on-site parking is provided.

Requirements

Bachelor’s degree in program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting; no substitution is allowed.
At least 3 years of experience managing quality control operations.
Demonstrated experience preparing and monitoring internal procedures for compliance with government regulations and policies.
Demonstrated experience coordinating operational and administrative actions.
Six Sigma Black Belt certification, or ability to earn it within 180 days of contract award.
U.S. citizenship.
U.S. residency for at least 3 of the past 5 years.
Favorable USCIS Public Trust suitability determination, including an SF-85P background investigation with fingerprinting, required before starting.

Nice To Haves

Six Sigma Black Belt certification already obtained.
Quality control experience in high-volume records, document, or mail processing.
Experience writing Quality Control and Quality Improvement Plans on federal contracts.

Responsibilities

Own all quality activities across contract task areas at the assigned site.
Lead a team of quality auditors and tutors responsible for audit and training functions.
Prepare and monitor internal procedures for compliance with government regulations and policies.
Coordinate operational and administrative actions with site managers.
Use Six Sigma methods to identify root causes and continually improve performance.