Federal Contract Operations Manager

Goodwill Easterseals Miami Valley • Dayton, OH

4d

About The Position

The Federal Operations Manager manages and directs the day-to-day operations of Goodwill Easterseals Miami Valley’s federal contracts. The role ensures operational excellence, regulatory compliance, and alignment with the organization’s mission. The Manager leads staff, ensures high-quality service delivery, develops relationships with federal agencies, and coordinates cross-functional initiatives to improve performance, efficiency, and growth across federal contract sites.

This position directly supervises federal contract site managers and support personnel and is responsible for hiring, training, performance management, and staff development. It requires flexible hours across shifts at different sites, local and regional travel, and the ability to respond to after-hours or on-call situations as needed. Employees must maintain a valid driver’s license and acceptable driving record, pass criminal background checks and random drug screens, and obtain required passes for the government facilities where the business unit works.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Public Administration, or a related field; equivalent experience may be considered in lieu of a degree.
• At least 5 years of operational management experience, preferably in federal contracting or government services.
• Demonstrated success managing large-scale service operations across multiple sites and contracts.
• Demonstrated ability to manage federal compliance, government relationships, and contract performance.
• Strong leadership and team development skills.
• Advanced knowledge of federal contract compliance and operational regulations.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Analytical and critical-thinking skills to assess and solve operational problems.
• Strong customer service orientation, especially with federal agencies.
• Excellent organizational, time management, and multitasking skills.
• Financial and budget management capabilities.
• Ability to follow through on projects and assignments in a timely and efficient manner.
• Commitment to Goodwill Easterseals Miami Valley’s mission, vision, and values.
• Flexibility to maintain hours on various shifts for different sites.
• Valid driver’s license and a driving record acceptable to the organization’s liability insurance provider.
• Ability to travel locally and regionally to contract sites.
• Ability to pass a criminal background check and random drug screens and obtain required passes for government facilities.
• Ability to perform the essential job functions, with reasonable accommodation where applicable.
• Ability to meet the stated physical demands, including lifting up to 50 pounds occasionally.

Nice To Haves

• Experience with the AbilityOne program, SourceAmerica, or a similar program.

Responsibilities

• Oversee operations and performance across federal contract sites to ensure compliance with federal standards, contract terms, and agency goals.
• Develop, lead, and train site supervisors and staff across multiple contract locations.
• Monitor contract performance metrics, including quality, financials, staffing, and mission-based outcomes.
• Ensure federal reporting requirements are met and deliverables are submitted accurately and on time.
• Lead contract startup and closeout activities in coordination with Business Services and partner agencies.
• Ensure compliance with federal regulations, including Department of Labor, AbilityOne, OSHA, and security clearance protocols.
• Serve as the primary liaison with federal contracting officers, inspectors, and agency representatives.
• Contribute to bids and proposals for new federal contracts and modifications to existing contracts.
• Manage federal contract budgets and keep operations within approved spending parameters.
• Improve operational efficiency through process optimization and staff development.
• Maintain records and reports for internal use and external compliance.
• Respond to after-hours or on-call situations as needed.
• Hire, train, manage performance, and support the development of federal contract site managers and support personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager