National Leasing Specialist 1 Remote

Weidner Apartment Homes•Oklahoma City, OK

2d•Remote

About The Position

The National Leasing Specialist 1 provides leasing and customer-service support from an approved remote workspace. The role handles an average of 50–60 prospect calls per day, with the primary goal of converting inquiries into scheduled in-person or virtual tours at Weidner communities. The specialist also communicates with prospective residents through live chat, text messaging, and other channels, and provides prompt, professional assistance throughout the leasing process. The position requires independent time management, attention to detail, accountability, and effective collaboration in a virtual team environment. The specialist maintains detailed knowledge of Weidner’s 300+ properties and their amenities, accurately records prospect information in Yardi CRM, follows up with prospects, and supports residents, associates, and vendors while meeting established service, productivity, and quality standards. Scheduled hours vary according to departmental needs; the Contact Center operates seven days per week, 12 hours per day.

Requirements

Customer-service experience and strong interpersonal skills, including the ability to deliver a positive experience over the phone.
At least one year of experience in a call or contact center, inside sales, or multifamily leasing.
One year of property-management experience.
Ability to learn new software and quickly adopt technology applications.
Ability to adapt quickly and effectively to changing property details and procedures in the product knowledge base.
Ability to sit at a workstation for long periods.
Ability to multitask while on the phone and operate multiple software programs while minimizing dead air during customer interactions.
Excellent organizational, time-management, interpersonal, verbal, and written communication skills; attention to detail and ability to consistently meet deadlines.
Ability to provide creative solutions to complex problems quickly.
Ability to work overtime as requested.
Ability to work in a fast-paced environment and remain motivated to learn and contribute daily.
Ability to provide clear, professional directions in person, over the phone, by email, and by text.
Experience with Microsoft Word, Excel, PowerPoint, and Outlook.
Agreement to a criminal background check and voluntary drug-testing agreement.
Prompt and regular attendance during scheduled remote shifts, with reliable attendance, productivity, and responsiveness.
Ability to work a full-time remote schedule based on departmental needs, with scheduled hours that vary.
Reliable high-speed internet connection.
Ability to maintain an approved remote workspace that supports confidentiality, focus, and professionalism.
Use of company-approved devices and networks for all work activity.
Ability to work independently and manage time effectively while meeting monitored performance benchmarks.

Nice To Haves

Yardi CRM experience.
Paycom experience.
Remote-work experience.

Responsibilities

Answer incoming calls from prospective renters promptly, provide excellent customer service, and convert inquiries into appointments and property tours.
Conduct virtual tours with prospective residents in an energetic and enthusiastic manner.
Develop and maintain in-depth knowledge of Weidner properties and their amenities.
Accurately enter prospect contact information into Yardi CRM to support follow-up and communication with on-site staff and contact center agents.
Route calls to the appropriate department, property, or contact center agent based on prospect requests.
Manage and respond to the Yardi CRM queue between calls, ensuring timely and accurate prospect follow-up.
Contact properties weekly or bi-weekly to ask about property-specific specials in Yardi or on hot sheets.
Participate in a positive team environment through teamwork, communication, and service excellence.
Demonstrate Weidner’s Customer Service Vision when interacting with team members, associates, and external customers.
Maintain timely, professional communication with the Contact Center Manager, teammates, residents, and vendors using approved company systems and tools.
Provide leasing and customer-service support from an approved remote work environment while meeting service, productivity, and quality standards.
Participate in scheduled virtual team meetings, training, coaching, and departmental communications.

Benefits

Medical, dental, and vision insurance.
Employer-paid basic life insurance.
Employee Assistance Program with confidential personal, financial, and legal support, including up to three no-cost sessions.
401(k) retirement plan with company match of up to 4% of eligible income.
Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses, depending on position and community performance.
Vacation accrual, with no usage waiting period once accrued.
Sick-time accrual, with eligibility to use accrued time after 60 days of employment.
Nine company-designated paid holidays annually.
Employee apartment discount at Weidner communities, subject to availability and community guidelines.
Continuing-education reimbursement after one year of employment, up to $2,500 per year for approved courses or certifications.
Opportunities for professional growth and advancement.