National Leasing Consultant

Tricon Residential•Irving, TX

About The Position

The National Leasing Consultant provides personalized guidance to prospective residents who need additional support during the leasing journey, complementing initial engagement handled by Elise AI. The consultant helps prospects narrow home selections and reconnects with those who have paused or disengaged, while maintaining Tricon’s standards for client care. The role supports Tricon’s National Sales Team across multiple regions and works collaboratively to advance national leasing performance and occupancy goals. Success includes recovering leads, converting prospects, meeting or exceeding leasing and move-in goals, and responding promptly and accurately to inquiries and follow-ups. The position partners with Elise AI, Applications Teams, National Sales Consultants, and National Leasing leadership. The work primarily involves seated work and computer use, with periodic standing and walking. It requires effective communication, regular keyboarding and use of office equipment, occasional bending or crouching, and occasionally lifting or moving items up to 10 pounds. Reasonable accommodation may be available for the described physical demands.

Requirements

High school diploma or GED.
At least 1 year of experience in sales, leasing, property management, residential sales, or a consultative customer-facing sales role.
Demonstrated ability to meet or exceed conversion targets.
Ability to build relationships, earn trust, guide clients through complex decisions, and manage a high volume of concurrent interactions without sacrificing quality.
Ability to collaborate across functions, including with operations, AI-assisted tools, and national teams.
Strong responsiveness and organization, with ownership of task queues, follow-ups, and outcomes.
Adaptability, coachability, and openness to feedback, evolving processes, and continuous improvement.
Weekend availability required.

Nice To Haves

Experience with CRM systems, leasing platforms, or sales tools.
Associate's or Bachelor's degree in Business, Marketing, Communications, or a related field.

Responsibilities

Provide personalized guidance to prospects throughout the leasing funnel, from home selection and tour scheduling through application submission.
Re-engage prospects who have stalled or disengaged through outbound outreach and help move them toward a submitted application.
Help clients identify homes that fit their needs, preferences, and financial qualifications across Tricon markets.
Drive conversion performance in line with team leasing and move-in targets.
Coordinate seamless handoffs between Elise AI and human engagement, with an early takeover rate goal of under 3%.
Monitor AI-managed interactions and intervene when personal outreach could improve the client experience or increase conversion likelihood.
Partner with Applications Teams to resolve issues that delay leasing progression.
Maintain a clear task queue and address prospect inquiries and follow-ups promptly and accurately.
Work with National Sales Consultants to support leasing activity and occupancy goals across multiple markets and funds.
Share insights on prospect behavior and engagement trends to inform sales strategy.
Align with National Leasing leadership on portfolio performance objectives.