National Floating Leasing Consultant

LyvWell Apartments•Tampa, FL

4d•$61,320

About The Position

The National Floating Leasing Consultant is a customer-focused sales professional who supports leasing performance across multiple multifamily communities in an assigned market. The role travels up to 75% of the time to provide flexible leasing coverage, engage prospects, support occupancy and revenue goals, and deliver a consistent customer experience. The consultant reports to the Director of Leasing and/or Area Leasing Managers in the Marketing department and partners with onsite teams to manage leads, conduct tours, close leases, and guide prospects from initial inquiry through move-in. The role requires adaptability, self-motivation, strong sales skills, and the ability to learn new communities, markets, teams, and leasing strategies quickly. The consultant provides customer service and leasing support across assigned communities, including responding to inquiries, conducting tours, matching prospects with available apartments, following up on leads, managing applications and lease paperwork, and coordinating move-ins. They maintain accurate CRM and property-management records, follow company policies and Fair Housing requirements, and support onsite teams during staffing gaps, high-volume periods, lease-ups, and other business needs. Travel may include overnight stays depending on assignments and business needs. Compensation is up to $61,320 annually, commensurate with experience and qualifications.

Requirements

High school diploma or GED.
2–3 years of general sales and customer service experience, including demonstrated success working toward sales goals in a fast-paced environment.
2–3 years of previous leasing experience in the multifamily property management industry.
Valid driver's license, required based on travel requirements and assigned market.
Reliable transportation sufficient to travel between assigned communities, where applicable.
Ability to travel up to 75% of the time; overnight travel may be required depending on market assignments and business needs.
Ability to maintain a flexible schedule, including evenings and weekends, based on business needs and community traffic.

Nice To Haves

Associate degree, preferably in Customer Service, Hospitality, Business, Marketing, Real Estate, or a related field.
Experience working across multiple locations, communities, markets, or customer-facing environments.

Responsibilities

Deliver exceptional service to prospects and residents, build rapport, and guide prospects through the apartment search, application, and move-in process.
Respond promptly and professionally to prospect inquiries through calls, emails, chats, texts, and other channels, and follow up consistently after inquiries, tours, applications, and other leasing interactions.
Provide flexible coverage for onsite leasing teams during staffing gaps, high-volume periods, employee absences, and other business needs; adjust to each community’s processes and customer demographics.
Maintain a flexible schedule, including evenings and weekends, based on business needs and community traffic.
Communicate community features, amenities, services, lifestyle, apartment availability, pricing, concessions, and competitive positioning to generate leases.
Conduct personalized property and apartment tours, apply sales and closing techniques, address objections, encourage qualified prospects to apply, and work toward leasing and community goals.
Identify prospect needs and match prospects with suitable apartments, floor plans, pricing, and amenities; create urgency around available homes and community offerings.
Research neighborhoods and local factors, monitor competitors and market conditions, and share relevant market intelligence with onsite teams and leadership.
Collaborate with onsite teams and Area Leasing Managers on strategies to improve occupancy, conversion, leasing velocity, and rent growth; support lease-ups, stabilization, and high-vacancy communities.
Manage the leasing process from lead through application, lease execution, and move-in using the designated CRM system (CRMIQ/Yardi).
Complete CRM tasks and follow-ups within service-level expectations and maintain accurate records of prospect interactions, tours, applications, and leasing activity.
Process applications, communicate screening results, prepare and send leases, collect required documents, and complete leasing paperwork accurately and promptly.
Coordinate smooth move-ins, help resolve outstanding leasing items, and assist residents with assigned leasing-related requests such as transfers, roommate additions, lease breaks, and renewals.
Inspect apartment homes before move-in when assigned and communicate readiness issues to the appropriate onsite team.
Ensure leasing activities comply with company policies, Fair Housing requirements, and applicable federal, state, and local laws.
Travel up to 75% of the time to assigned communities and provide temporary or supplemental leasing support based on market needs and business priorities.
Learn and communicate each assigned community’s selling points, amenities, pricing, availability, and positioning; partner with community teams and Marketing leadership to achieve objectives.
Identify and communicate recommendations to improve leasing processes, prospect experience, and sales performance.
Represent the organization professionally when traveling between communities and working with different onsite teams.