National Floating Leasing Consultant

LyvWell Apartments•Washington, DC

4d•$51,800 - $72,450

About The Position

The National Floating Leasing Consultant is a customer-focused sales professional who supports leasing performance across multiple multifamily communities within an assigned market. The role travels up to 75% of the time to provide flexible leasing coverage, strengthen prospect engagement, support occupancy and revenue goals, and deliver a consistent customer experience. The consultant works with onsite teams to manage leads, conduct tours, close leases, and support the leasing process from initial inquiry through move-in. The role requires adaptability, self-motivation, sales focus, and the ability to quickly learn different communities, markets, teams, and leasing strategies. The position reports to the Director of Leasing and/or Area Leasing Managers within the Marketing department. Travel between assigned communities may include overnight stays depending on market assignments and business needs. A valid driver's license and reliable transportation are required where applicable. The listed annual compensation is $51,800–$72,450, commensurate with experience.

Requirements

High school diploma or GED.
2–3 years of general sales and customer service experience, including demonstrated success working toward sales goals in a fast-paced environment.
2–3 years of leasing experience in the multifamily property management industry.
Valid driver's license, required based on travel requirements and assigned market.
Reliable transportation sufficient to travel between assigned communities, where applicable.
Ability to travel up to 75%; overnight travel may be required depending on market assignments and business needs.
Ability to maintain a flexible schedule, including evenings and weekends, based on business needs and community traffic.

Nice To Haves

Associate degree, preferably in Customer Service, Hospitality, Business, Marketing, Real Estate, or a related field.
Experience working across multiple locations, communities, markets, or customer-facing environments.

Responsibilities

Deliver exceptional customer service to prospects and residents, build rapport, and guide prospects through apartment search, application, screening, leasing, and move-in.
Respond to prospect inquiries across calls, emails, chats, texts, and other channels; follow up consistently and maintain a professional image of each community.
Provide flexible coverage for onsite leasing teams during staffing gaps, high-volume periods, absences, and other business needs; adapt to each community’s processes and customer needs.
Maintain a flexible schedule, including evenings and weekends, based on business needs and community traffic.
Generate leases by communicating community features, amenities, services, pricing, and lifestyle offerings; conduct personalized property and apartment tours and use effective sales and closing techniques.
Match prospect needs with available homes, floor plans, pricing, and amenities; encourage qualified prospects to apply and complete the leasing process.
Maintain knowledge of assigned communities, availability, rates, concessions, amenities, competitive positioning, local neighborhoods, employers, transportation, schools, and attractions.
Monitor competitors and market conditions, and collaborate with onsite teams and Area Leasing Managers on strategies to improve occupancy, conversion, leasing velocity, and rent growth.
Work toward individual and community leasing goals, including occupancy, conversion, closing ratio, and rent growth objectives; identify opportunities to improve lead conversion and engagement.
Manage leads and the leasing process in the designated CRM system (CRMIQ/Yardi), complete tasks and follow-ups within service-level expectations, and document activity accurately and promptly.
Process applications, communicate screening results, prepare and send leases, collect required documentation, and complete leasing paperwork in accordance with policies and procedures.
Coordinate move-ins with onsite teams, resolve outstanding leasing-related items, assist residents with assigned leasing requests, and inspect homes before move-in when assigned.
Ensure leasing activities comply with company policies, Fair Housing requirements, and applicable federal, state, and local laws; maintain complete records in CRM and property management systems.
Travel up to 75% to provide supplemental support across assigned communities, including lease-ups, high-vacancy communities, staffing needs, high-volume periods, occupancy initiatives, and special events; overnight travel may be required.
Partner with General Managers, Property Managers, Leasing Managers, onsite associates, and Marketing leadership; share market intelligence and recommend improvements to leasing processes, prospect experience, and sales performance.