National Floating Leasing Consultant

LyvWell Apartments•Las Vegas, NV

About The Position

The National Floating Leasing Consultant is a customer-focused sales professional who supports leasing performance across multiple multifamily communities in an assigned market. The role travels up to 75% of the time to provide flexible leasing coverage, strengthen prospect engagement, support occupancy and revenue goals, and deliver a consistent customer experience. Reporting to the Director of Leasing and/or Area Leasing Managers within the Marketing department, the consultant works closely with onsite teams to manage leads, conduct tours, close leases, and guide prospects from initial inquiry through move-in. The position requires adaptability, self-motivation, sales focus, and the ability to quickly learn new communities, markets, teams, and leasing strategies. The consultant provides customer service and leasing support, manages leads and leasing administration through CRM and property management systems, and partners with community teams and Marketing leadership on occupancy, conversion, and leasing goals. Travel may include overnight stays depending on market assignments and business needs. The role requires a flexible schedule, including evenings and weekends, based on business needs and community traffic.

Requirements

High school diploma or GED.
2–3 years of general sales and customer service experience, with demonstrated success working toward sales goals in a fast-paced environment.
2–3 years of previous leasing experience in the multifamily property management industry.
Valid driver's license, required based on travel requirements and assigned market.
Reliable transportation sufficient to travel between assigned communities, where applicable.

Nice To Haves

Associate degree, preferably in Customer Service, Hospitality, Business, Marketing, Real Estate, or a related field.
Experience working across multiple locations, communities, markets, or customer-facing environments.

Responsibilities

Deliver exceptional service to prospects and residents, build rapport, and guide prospects through apartment searches, applications, and move-ins.
Respond promptly to prospect inquiries across calls, email, chat, text, and other channels, and follow up after inquiries, tours, applications, and other interactions.
Represent each community professionally and adapt to its processes, amenities, customer demographics, and coverage needs.
Generate leases by communicating community features, amenities, services, pricing, and lifestyle offerings.
Conduct personalized property and apartment tours, apply sales and closing techniques, address objections, and encourage qualified prospects to apply.
Match prospects with available homes, floor plans, pricing, and amenities; maintain knowledge of availability, rates, concessions, and competitive positioning.
Research local neighborhoods and monitor competitors, rental rates, promotions, and market conditions.
Collaborate with onsite teams and Area Leasing Managers to improve occupancy, conversion, leasing velocity, and rent growth, and work toward individual and community leasing goals.
Support lease-up, stabilization, high-vacancy, high-volume, staffing-gap, and other community leasing needs.
Manage the leasing process from initial lead through application, lease execution, and move-in using the designated CRM system (CRMIQ/Yardi).
Complete CRM follow-ups and activity documentation within service-level expectations and maintain accurate records of prospect interactions, tours, applications, and leasing activity.
Run applications, communicate screening results, prepare and send leases, collect required documentation, and complete leasing paperwork in accordance with policies and procedures.
Coordinate with onsite teams to facilitate move-ins and resolve leasing-related items; assist residents with assigned requests such as transfers, roommate additions, lease breaks, and renewals.
Inspect apartment homes before move-in when assigned and communicate outstanding readiness items to the appropriate onsite team.
Ensure leasing activities comply with company policies, Fair Housing requirements, and applicable federal, state, and local laws.
Travel to assigned communities, learn and communicate their selling points, and share market intelligence and recommendations with leadership.
Partner with General Managers, Property Managers, Leasing Managers, onsite associates, and Marketing leadership to achieve community objectives.