National Leasing Consultant

Tricon Residential • Irving, TX

4d

About The Position

The National Leasing Consultant provides personalized guidance to prospective residents who need additional support during the leasing journey, complementing initial engagement handled by Elise AI. The consultant assists prospects at different stages, including narrowing home selections and re-engaging people who have paused or disengaged, while maintaining Tricon’s high standards for client care. The role supports the National Sales Team across multiple regions and works collaboratively to advance national leasing performance and occupancy goals.

The position involves assisting prospects from home selection and tour scheduling through application submission, recovering stalled leads, coordinating handoffs between AI and human engagement, resolving application delays, and maintaining a responsive, organized task queue. The consultant shares accountability with the National Sales Team for leasing and move-in targets and contributes insights about prospect behavior to inform sales strategy.

Requirements

• High school diploma or GED.
• At least 1 year of experience in sales, leasing, property management, residential sales, or a consultative customer-facing sales role.
• A proven track record in leasing, real estate sales, or consultative sales, with the ability to meet or exceed conversion targets.
• Ability to build relationships and trust quickly, guide clients through complex decisions, and manage many concurrent interactions without sacrificing quality.
• Collaborative approach and comfort partnering with operations, AI-assisted tools, and national teams.
• Strong responsiveness and organizational skills, including ownership of task queues, follow-ups, and outcomes.
• Adaptability and openness to feedback, evolving processes, and continuous improvement.
• Weekend availability.

Nice To Haves

• Experience with CRM systems, leasing platforms, or sales tools.
• Associate's or Bachelor's degree in Business, Marketing, Communications, or a related field.

Responsibilities

• Provide personalized guidance to prospects throughout the leasing funnel, from home selection and tour scheduling through application submission.
• Re-engage prospects who have stalled or disengaged through outbound outreach and help move them toward submitting an application.
• Help clients identify homes across Tricon markets that align with their needs, preferences, and financial qualifications.
• Drive conversion performance in line with team leasing and move-in targets.
• Coordinate seamless handoffs between Elise AI and human engagement, with an early takeover rate goal of under 3%.
• Monitor AI-managed interactions and intervene when personal outreach could improve the client experience or increase conversion likelihood.
• Partner with Applications Teams to resolve issues that delay leasing progression.
• Maintain a clear task queue and address prospect inquiries and follow-ups promptly and accurately.
• Collaborate with National Sales Consultants to support leasing activity and occupancy goals across multiple markets and funds.
• Share insights on prospect behavior and engagement trends to inform sales strategy.
• Align with National Leasing leadership on portfolio performance objectives.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED