National Leasing Specialist Level 1, Level 2

Hillpointe • Maitland, FL

19h

About The Position

The National Leasing Specialist is an entry-level role supporting Hillpointe’s leasing operations and service to prospective residents. Specialists engage with potential residents across multiple communication channels, with the goal of converting inquiries into scheduled property tours or providing virtual tour experiences. In addition to phone conversations, they communicate through live chat, text messaging, and other platforms to provide a seamless, personalized leasing experience.

Requirements

• High school diploma or equivalent.
• Weekend availability, including Sundays.
• Strong communication and interpersonal skills.
• Customer-service orientation and the ability to provide a positive experience over the phone.
• Attention to detail and accurate data-entry skills.
• Ability to sit at a workstation for long periods.
• Ability to multitask while on the phone and operate multiple software applications while minimizing dead air during customer interactions.
• Excellent project management, organizational, and time-management skills.

Nice To Haves

• Prior experience in customer service, property management, or a call center.

Responsibilities

• Respond promptly to incoming calls from prospective residents, convert inquiries into property tours, and provide personalized assistance.
• Provide excellent customer service on incoming calls.
• Enter prospect contact information accurately into the CRM and add notes to guest cards to support effective communication between on-site staff and contact center agents.
• Route calls to the appropriate department, property, or team member based on prospect requests.
• Manage and respond to the CRM queue between calls, ensuring timely and accurate follow-up with prospects.
• Perform additional duties as assigned based on individual property needs.
• Conduct weekly or bi-weekly follow-up calls with properties to ask about property specials.
• Contribute to a positive team environment through teamwork, communication, and service excellence; communicate regularly with department leaders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED