National Leasing Consultant
About The Position
The National Leasing Consultant provides personalized guidance to prospective residents who need additional support during the leasing journey, complementing initial engagement handled by Elise AI. The consultant assists prospects at different stages, including narrowing home selections and re-engaging those who have paused or disengaged, while maintaining Tricon’s standards for client care. The role supports the National Sales Team across multiple regions and collaborates with colleagues to achieve leasing performance and occupancy goals. The position involves working Sundays each week, with two other days off. Performance is measured through re-engagement rates, lead recovery, conversions, goals achieved, assisted prospect count, AI handoff task resolution speed, and call quality scores. The role requires coordination with Elise AI, Applications Teams, National Sales Consultants, and National Leasing leadership.
Requirements
- High school diploma or GED.
- At least 1 year of experience in sales, leasing, property management, residential sales, or a consultative customer-facing sales role.
- A track record in leasing, real estate sales, or consultative sales, with the ability to meet or exceed conversion targets.
- Ability to build relationships and earn trust, guide clients through complex decisions, and manage many concurrent interactions while maintaining quality.
- Collaborative approach and comfort partnering with operations, AI-assisted tools, and national teams.
- Strong responsiveness and organization, with ownership of task queues, follow-ups, and outcomes.
- Adaptability, coachability, openness to feedback, and commitment to continuous improvement.
- Availability to work Sundays each week; two other days off are provided.
- Effective communication with coworkers, residents/clients, and vendors.
- Ability to perform the described physical activities, with or without reasonable accommodation, including primarily seated computer work, periodic standing and walking, regular keyboarding and equipment use, occasional bending, stooping, kneeling or crouching, and occasional lifting or moving of items up to 10 pounds.
Nice To Haves
- Experience with CRM systems, leasing platforms, or sales tools.
- Associate's or Bachelor's degree in Business, Marketing, Communications, or a related field.
Responsibilities
- Guide prospects at any stage of the leasing funnel, from home selection and tour scheduling through application submission.
- Re-engage prospects who have stalled or disengaged through outbound outreach and help move them toward a submitted application.
- Help clients identify homes that fit their needs, preferences, and financial qualifications across Tricon markets.
- Drive conversion performance in line with team leasing and move-in targets.
- Coordinate with Elise AI to ensure smooth transitions between automated and human engagement.
- Monitor AI-managed interactions and intervene when personal outreach may improve the client experience or likelihood of conversion.
- Partner with Applications Teams to resolve issues that delay leasing progression.
- Maintain a clear task queue and address prospect inquiries and follow-ups promptly and accurately.
- Collaborate with National Sales Consultants to support leasing activity and occupancy goals across multiple markets and funds.
- Share insights on prospect behavior and engagement trends to inform sales strategy.
- Align with National Leasing leadership on portfolio performance objectives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
